Manager Quality Assurance

ARJUN ACHARYA

Cartersville, GA ***** ( 706-***-**** ( **********@*****.***

Professional Summary

. 5 years of extensive experience in Software Quality Assurance testing

Client Server and Web.

. Strong knowledge of the QA Best Practices, Software Development Life

Cycle, Methodology, Testing Standards, Test Processes, and Test Methods

to validate and ensure the quality of software through testing.

. Knowledge and experience with development and testing methodologies

including Waterfall and Agile.

. Experience working in all phases of the Software Development and Testing

Life Cycle.

. Highly skilled in all testing phases including functional, integration,

system testing (end-to-end), regression, data conversion, and user

acceptance testing.

. Experience in defining test plans, identifying and creating test cases

according to the technical / business specifications.

. Experience in test execution, documenting defects, testing results, and

metric reporting.

. Experience with black box testing methods; Positive, Negative, Data

Integrity, Acceptance, Cross Browser Compatibility, Data Conversion,

Smoke, Regression, Etc.

. Experienced in both Manual Testing and Automated Test methodologies.

. Extensive knowledge and experience with various Test Management and

Defect Tracking Tools including HP's Quality Center, ClearQuest, and

Bugzilla.

. Effectively interact with diverse groups and professionals at all levels.

. Work closely with Developers, Business Analysts, and Subject Matter

experts to help facilitate quick resolution of issues / defects found

during testing.

. Ability to interface effectively across various teams within a company or

organization including business and technology teams located globally, on

and offshore.

. Experience interfacing with external clients and third party companies.

. Extensive SQL Query knowledge with experience writing queries, and

performing data integrity testing.

. Strong communication skills to communicate effectively on a project to

all key members onshore and offshore.

. A team player with excellent interpersonal, communication, and

presentation skills.

Technical Skills

Testing Tools HP's ALM (Quality Center) QuickTest Professional, Bugzilla,

and ClearQuest.

Architectures Web, Windows, VMWare, Citrix and Backend Systems

Languages NET, Java, C, C++, Visual Basic, HTML, and J2EE,

Databases Oracle, SQL, and Access

Education

Bachelor of Business Administration Degree - 2002

University of Florida, Gainesville, FL

Professional History

QA Analyst @ RBS Citizens Bank (Virtual) - Providence, RI

Feb 2013 to Present

Project Description: QA Analyst hired to support testing initiatives on

regulatory projects requiring code changes to comply with federal banking

regulations. Tested against both Web and Mainframe applications including

IM (IMPACs) and EWF (eWorkflow). RBS Citizens provides banking, financial

products and services to personal, commercial, corporate, and institutional

customers worldwide.

Responsibilities:

. Reviewed Business Requirements, Functional Specs, and Design / Analyst

documents to understand testing requirements.

. Attended requirement walkthroughs with QA Manager, Project Manager,

Business Analyst, and Business Line.

. Provided input to the Test Plan and Strategy documents developed by the

QA Manager.

. Identified Test Scenarios to validate system functionality, data

integrity, and cross system integration.

. Created test cases and scripts in MS Excel and after formal review with

BA, uploaded in ALM.

. Linked test cases in ALM to functional requirements for traceability.

. Participated in SIT (System Integration Testing) in multiple

environments, executed test cases, and captured defects when identified.

. Assisted in data preparation prior to SIT to validate testing conditions

planned.

. Executed test cases, captured testing results, and reported defects in

ALM.

. Interfaced with an offshore test resources aligned to the project.

. Attended weekly defect meetings with the QA Manager, PM, BA, and

development teams.

. Produced a daily test status report communicating no of test planned,

tests executed, passed, failed, in-progress, blocked, and/or not

applicable.

. Attended project related meetings including PM Weekly Status, Test

Discipline, and Change management.

. Created Test Completion Reports at the end of SIT capturing final testing

status including defect information to be presented to the business line

for approval.

Technology: HP's ALM (Quality Center), Fidelity Systems, Oracle, SQL,

Java, .Net, HTML, XML

QA Analyst @ WellPoint, Inc - Atlanta, GA

May 2012 - Feb 2013

Project Description: QA Analyst hired to assist in the testing of an online

payment solution customer service tracking system integrating into the

backend. Solution was to provide over 30 million members with online

payment capability, paperless billing, and bill presentment. Responsible

for performing all testing tasks to support the project including creating

a test plan, working with requirements, identifying tests, creating tests,

execution, and defect tracking. WellPoint is the nation's largest health

benefits company.

Responsibilities:

. Assisted in all phases of the testing lifecycle; Test Planning, Test

Preparation, and Test Execution.

. Reviewed project documentation including Business Requirements, Technical

Requirements, and Functional Design Specifications.

. Partnered with the Test Lead to assist in defining and documenting the

Test Plan Strategy for project.

. Utilized HP's Quality Center for capturing requirements, test case

development, execution, and defect tracking.

. Participated in Requirement Walk through meetings with Business Analysts,

and System Analysts.

. Assisted in requirements gathering to capture testing scope for impacted

systems by meeting with the application owners.

. Identified and defined Test Scenarios, Test Cases, and detailed Test

Scripts in Quality Center for all phases of testing.

. Assisted in Functional, Integration, End to End, Regression, and User

Acceptance Test Phases.

. Tested the integration between EDI and Accounts Receivable.

. Wrote SQL Queries for backend testing.

. Identified data requirements for test execution.

. Executed Test Cases during all phases of testing to validate the

requirements and application functionality.

. Reported defects found during testing to the development team.

. Prepared testing and defect summary reports during testing.

. Escalated issues to the QA Lead when necessary.

. Attended and participated in the weekly team meeting, weekly defect

meeting, weekly change Management, Project Status Meeting, etc.

. Responsible for reporting weekly status to the QA manager.

Technology: HP Quality Center, Credit Cards, POS, Billing System,

Accounts Receivable, Healthcare, Web

QA Analyst @ Aon-Hewitt Inc. - Atlanta, GA

April 2011 - May 2012

Project Description: Assist in the testing of new client configurations,

including new development and upgrades to applications for Hewitt's Human

Resource Outsourcing Division. Hewitt Associates handles 240 million HR-

related customer interactions a year for over 21 million employees and

retirees spread across 30 countries.

Project 1- Absence Management System - Assisted in the testing of a new

application developed to manage employee's absences. Developed a core suite

of test cases to be used for future client implementations.

Project 2- Learning Management System implemented for Marriott

International - Assisted with the testing of a client implementation of a

LMS system for Marriott. Travelled on site during User Acceptance testing

to assist the client testing teams.

Responsibilities:

. Responsible for all testing activities including test case development,

tracking testing coverage, and execution.

. Worked closely with client business groups and Hewitt's Business Analyst

to understand the testing requirements.

. Performed Unit, Integration, End-to-End, and Regression testing.

. Tracking and analyzed testing coverage using a requirement traceability

matrix. Responsible for identifying gaps of coverage.

. Identified and created test scenarios and test cases to validate all test

conditions positive and negative.

. Partnered with offshore testing teams on test case development and test

execution.

. Worked with the business to assist in creating test cases for use during

user acceptance testing.

. Tested and validated interface functionality both outbound and inbound.

. Created SQL queries to validate back end functionality.

. Used Quality Center for tracking requirements, creating tests, execution

and defect management.

. Coordinated the user acceptance test phase and assisted users during

execution.

. Assisted in defining the User Acceptance Test Plan.

. Work closely with the development team to ensure defects were resolved.

. Reported to the QA Manager status of testing.

. Escalated issues when required.

Technology: Quality Center, QuickTest Professional, NET, Java, HTML, LMS,

Citrix, Oracle, and SQL Server.

QA Specialist - Promisant, LTD-Bermuda / Atlanta, GA

Aug 10 - Mar 11

Project Description: Participated in the testing of a real time multi-

currency credit card processing gateway providing a 7x24 system, chargeback

capability, customized fraud protection, multi-currency; and a web

application for customers to access their account. We worked with marketing

and the development team to document requirements for both systems.

Developed and implemented manual tests based on technical and business

requirements. Performed functionality, data integrity, and negative

testing.

. Executed test cases for Unit, Integration, Performance and System Testing

Phases.

. Developed and executed SQL queries for database testing.

. Utilized Test Director for issue management.

. Attended a 3 day training session hosted by Mercury Interactive

. Reported directly to the Quality Assurance Director.

. Managed issue resolution process and took part in development meetings.

. Setup Microsoft SQL Server 6.5 and 7.0 to duplicate a production

environment in the test lab.

Technology: Credit Processing, Online Payment Processing, Oracle, SQL

Server, C, C++, Java, XML, HTML, and

Quality Assurance Training - QA Training Experts, LLC - Atlanta, GA

Jan 2010 - Aug 2010

. QA Analyst Training for Manual Testing

. Quality Center 10.0 Training

. Automation 101 Training

District Manager - S&H Supermarkets - Adairsville, GA

2006 - 2013

Project Description: Responsible for the overall management and fiscal

success of two locations with stores in excess of 10,000 sq. ft. generating

revenues in excess of $4M. Accountable for advancing business development

initiatives, sales, operations, administration, strategic planning, fiscal

accountability, driving revenues, merchandise assortments, visual displays,

product development, inventory management, advertising and promotions, loss

prevention initiatives, controlling expenses, safety and sanitation,

customer service/satisfaction, and quality initiatives. Managed staff of 25

including hiring, training, motivation and development with full P&L

accountability. Departments included meat, produce, frozen, dairy, deli,

seafood and grocery with 35,000 items.

Responsibilities:

. Grew the business from $1.4M per year to over $4M annually. Improved

profit year over year during tenure.

. Spearheaded strategic marketing and advertising initiatives and package

deal pricing to attract new customers and increase average sale.

. Role-modeled team-based management and set the standard in

professionalism, appearance and attitude amongst all colleagues.

. Actively coached, mentored and counseled staff to reach their fullest

potential.

. Managed stock flow and replenishment of the store by ensuring the

consistent flow of merchandise to meet customer needs and in-stock

basics. Improved profit year over year during tenure. Increased store

profitability and reduced shrink.

. Managed budget with accountability to the bottom line to ensure revenue

growth of entire product portfolio.

. Created in-store retail excitement through creative in-store signage and

innovative visual merchandising.

. Conducted strategic assortment planning, in-store merchandising and

replenishment, and consistently ensured product availability.

. Maintained superior levels of customer satisfaction and ensured smooth

overall operations.

. Launched a series of process improvement, cost reduction and performance

management programs that improved operating efficiencies. Lowered

inventory levels, increased sales volume and turnover of items, and

achieved high ROI.

. Emphasis on gross margin improvement as well as revenue and profitability

growth of all operations.

. Created incentives for add-on sales and kept the team focused on up

selling higher profit goods.

Licensed Mortgage Broker - AIM Realty and Mortgage - Deerfield Beach, FL

2003 - 2006

Project Description: Marketed lending programs with emphasis on new

business development and the origination and processing of loans for

residential and commercial property, as well as refinances. Oversaw entire

process from application to funding.

Responsibilities:

. Fueled revenue growth by consistently providing attentive customer

service to build and maintain an impressive client base.

. Proactively recruited new business through realtor and developer outreach

programs.

. Consistently exceeded goals by providing best in class service. Generated

an average of $30,000/month in mortgage revenue.

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