Customer Service Sales

Kristina M. Denney

* *** ***** **., ****, IL ****3

Mobile: 262-***-****

Email: ********.******@*****.***

Resume

Summary

Extensive experience in a variety of office procedures which includes, administrative, accounts receivable,

accounts payable, human resource functions, payroll, customer service, office management, and sales support.

Experienced in the construction and manufacturing environment. Other areas of experiences are customer and

vendor contact with emphasis on problem solving. Varied computer skills such Windows 7, Outlook, MS Word,

Excel, and accounting programs including QuickBooks & Timberline. Work well under schedules and due

dates. Work independently, a self-starter, and a quick learner in new office procedures, and strong computer

skills.

Work History

7/2007-Present Accounts Receivable Administrator, MBX Systems - This position requires experience in all

areas of accounting including accounts receivables, payables, finance, and credit management. Job requires

daily invoicing, banking procedures, processing RMA’s and credit memos, applying cash receipts, and

reconciling customer aging reports. Journal Entries, A/R adjustments, reconcile month end and year end reports

and income statements. Other procedures include daily credit management and contacting customers via phone

and email regarding their account. Other areas of this position requires new credit application decisions and

working with sales representatives. Effective communication with foreign and domestic customers is essential.

Must be able to multi-task and handle conflicts with customers.

3/2006-12/2006 Accounts Receivable/Collections/Billing, Landscape Concepts Construction, Inc. - Position

required strong communications in accounts receivable collections, reconciling, daily cash deposits including

credit cards, data entry, applying cash receipts, waivers, account adjustments, billing, typing waivers and

requesting subcontractor waivers, and communication with account reps. All accounting procedures and data

entry were done on the Timberline software. Position also required daily billing, entering job numbers and

handling daily timesheets for job costing for payroll, and prepared daily sales reports. Knowledge of

landscaping and excavation was also necessary for this position.

8/2005-3/2006 Office Administrator/Project Coordinator, Thomas Franzen, Inc. - Position required accounting

duties including accounts receivable and payables, reconciling accounts, payroll, invoicing and billing. All

accounting procedures were entered in QuickBooks. Researched and accepted bid invitations through the

internet and researched leads. Typed proposals for the estimator and helped follow-up through the bidding

procedures. Maintained contract folders, typed waivers and payment applications, requested certificates of

insurance, bonds and permits. Assistant to the president, vice-president and controller. General office procedures

was also required which included ordering office supplies, typing letters, faxing, outgoing mail, answering

phones, maintain and replied to the company e-mails.

10/2001-12/2004 Office Manager/Administrative Assistant, Heights Glass & Mirror Inc. - Knowledge and

experience of new home construction was required for this position. Position required accounting duties, which

included accounts receivable, trouble shooting according to customer payouts, contact customer regarding

invoice and contract discrepancies. Entered and updated contract prices and bill of materials according to the

customer’s contract. Maintained contract folders, prepared quotes, performed daily reports for invoicing, order

entry, and updated daily route schedules. Assisted in problem solving and updating computers for all employees.

Position required interoffice communication through e-mail or by phone between the sales reps. and customers.

Worked close with the General Manager in all aspects of the business. This position also required knowing all

aspects of each employee’s job procedures. Ordered office supplies and maintained all office equipment. Helped

in hiring new employees with the decision of the General Manager. Worked independently, worked well with

others, and confidentiality was very important for this position. Computers skills were required by using MS

Windows 2000, Internet, MS Word, Excel and Acc Pac accounting system.

1999-2000 Administrative Coordinator, Innovative Construction Technologies, Inc. - Knowledge of

business construction was required. Duties included accounts payable, accounts receivable, inventory, purchased

material and office supplies. Maintained data entry on a Peach Tree Accounting System 6.0. Communicated

with vendors and customers for availability of products and schedules. Coordinated sales reps expense reports:

maintained credit cards, travel planning, quotations, introductions letters, mass mailings, scanning pictures for

presentations and company web-site information. Prepared insurance requests for current jobs, credit

applications for accounting, entered data in Goldmine 5.0 for word processing and used Microsoft 2000 on

Windows ’98. Software of several programs was also essential for this position, which included MS Office,

Lotus 1-2-3, Adobe Photoshop 5.0, PageMaker 6.5, Photo Deluxe 2.0 and installed software in computers when

upgrading. Worked with the controller, two sales reps, president and vice-president of the company.

1995-1997 Customer Service Rep., R.I.T.A. Corp. - Knowledge of customer service, accounting and

manufacturing procedures was required for this position. Position required heavy customer contact and follow

up, daily order entry, shipping, invoicing and accounts receivable procedures. Emphasis on product availability

and accurate shipping/freight schedules and procedures, pricing and quoting, high volume of problem solving,

and maintained all customer account files. Accuracy of all data entry was essential. Daily communication with

sales reps., and summarized entries of customer complaints and problems were necessary for this position.

Generated and distributed daily sales reports, month/year-end reports for sales, accounting, and inventory. This

position also required practicing strict confidential matters and procedures. A self-starter for this position was

necessary.

1994-1995 Administrative Assistant, J.S. Mannor Machine Corp. - Knowledge and experience with a

manufacturer was required for this position. Position required knowledge of all office procedures: invoicing,

customer service, switchboard, general data and order entry, revised and prepared sales quotes. Prepared

purchase orders and shipping documentation. Vendor and customer contact was necessary for problem solving.

Maintained all customer account files with accuracy. Communication with sales reps. and distributors was

necessary for this position.

1986-1987 Accounts Payable Processor, AAR Aircraft Turbine Center - Knowledge of aircraft parts and

accounting was required for this position. Processed and prepared invoices from vendors for payment, including

freight carriers, utilities, and sales personnel expense reports. Reviewed quoted prices and applied account codes

for processing. Maintained all vendor account files, and processed weekly reports for approval of payments to

vendors. Communication and problem solving with vendors and all departments within the company was

essential for this position.

1984-1986 Word Processor/Purchasing, Rome Cable Company - Knowledge of purchasing and inventory was

necessary for this position. Prepared new and revised purchase orders on an IBM word processor and storing

data on discs according to raw material part numbers. Printed and distributed purchase orders to production

supervisors, and maintained all files for the purchasing department. This position required to be a self-starter and

work independently.

1979-1983 Accounts Payable Clerk, Coilcraft, Inc. - Manufacture and accounting knowledge was required for

this position Processed incoming invoices from all domestic and international vendors and freight carriers and

sales personnel expense reports. Prepared invoices for data processing and applied account codes for raw and

non-raw material items or prices. Duties included problem solving and researching in cost analysis. Telephone

communication was necessary to contact vendors and incoming calls from vendors.

Computer Skills/Software Programs:

DOS, AS 400, Windows 7, Windows ’95, ’98, 2000, Windows XP, MS Word/Office, Excel 2010, Wordperfect,

Outlook, Peach Tree Accounting, AccPac Accounting, Quickbooks, Timberline, Quattro Pro, ACT 3.0, AmiPro,

Adobe Photoshop 5.0, PageMaker 6.5, Photo Deluxe 2.0

Certificates: Adobe Photoshop, Administrative Assistant Conference Course, Excel, Collections Law,

Business/Email Writing Workshop, Financial Analysis

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