Customer Service Data Entry

Marly Maroclo

Hanover, Pennsylvania *****

************@*****.***

Motivated, responsive business professional with a aptitude for quickly mastering technology.

Diplomatic and respectful with the aptitude to offer impeccable customer service and computer skills.

Skills Summary

Extensive Computer Software Knowledge People and detail oriented Hand coding and Graphics Skills

Exceptional Customer Care Service Excellent Verbal and Database Management Experience

Experience in Office Operations Written Communication Report Preparation

Comprehensive Office Skills Abilities Time Management

Computer Languages

HTML, CSS, JavaScript, ASP, PHP, XML, MySQL/SQL, Visual C#, UNIX/Linux, Windows/Macintosh Platforms

Computer Skills

Microsoft Word, Excel, PowerPoint, Publisher, Access, Outlook, Adobe Photoshop, Illustrator, Flash, Fireworks,

Acrobat Pro

Education

Harrisburg Area Community College, Harrisburg, Pennsylvania

Associates in Arts in Web Development and Design Graduated: Jan 2014

Employment

Mobile Sales Associate/Key Holder, RadioShack Corporation 2013 2014

Provided customer service, assisted customers with cell phone and electronic purchases and activations

Managed, analyzed and resolved customer wireless accounts and related technical cell phone and electronic

issues Worked with various vendors, programs and devices

Handled daily cash transactions and bank deposits, opening and closings, implementing planograms, stocking

shelves, cleaning and organizing

Security Department Associate/Library Aide, Harrisburg Area Community College 2009 2011

Processed Gettysburg campus Photo IDs and Parking permits for students, faculty and staff

Maintained Photo ID and parking permit database Assisted students and faculty with parking ticket issues

Assisted students with computer issues, software and printing problems

Processed books and materials to students and teachers using proprietary computerized circulation system

Maintained book stacks and records, Tracked journal and magazine usage data for report purposes

Monitored student use of library; compiled status updates on meeting rooms, reading lounge and study kiosks

Cashier/Waitress, Carolina BBQ and Seafood Restaurant 2007 2008

Delivered full course food service to restaurant patrons Handled computerized cash register transactions,

carry out counter Assisted with food preparations and cleaning

Teacher’s Aide, Little People Day School 2006 2007

Greeted Parents and Guardians upon drop off and pick up of children Discussed and resolved children’s on

site care issues Assisted class teacher with preparation and implementation of weekly lesson plans and

activities Provided structured supervision for classrooms of 10 15 children age 2 and under

Adecco Employment Agency 2003 2004

Contract work providing administrative, secretarial, data entry and clerical services

Journal Production Assistant/Assistant Copy Editor, The Sheridan Press

Pre flight graphics for publication in Medical Journals and Magazines

Logged and track manuscript status using proprietary software

Proofed and edited magazine content for approval from client for final publication

Provided assistance to Editorial Services staff and additional departments as needed

Data Entry Clerk, United Cerebral Palsy

Provided office support and front desk relief support Processed and recorded time sheets Generated

reports and maintained employee time sheets log books

Receptionist, Glatfelter Corporation

Greeted and directed clients and visitors appropriately Answered and directed incoming calls Assisted with

organizing and logging reports Processed incoming mail

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