Customer Service Engineer
Resume:
Résumé
of
Keith Q. Wilkerson
Richmond, Virginia
January 9, 2014
To Whom It May Concern:
I am submitting my resume for possible employment with your company. I would like to
discuss any possible position(s) you may have in the maintenance/warehouse, but not limited to
other position(s) that are comparable to my experience, expertise and skills.
I'm very interested in working in your establishment as a Warehouse Specialists .I have e leven
plus years of knowledge in the field. I've worked for major hotel chains locally and maintained
facilities such as The Hilton Hotel & Spa/Short Pump, The Philip Morris Finance building, The
Richmond Capitol Club (Executive Fitness Center) located in the James Center downtown
Virginia. I've outsourced with sub-contractors to perform work, opened and closed buildings for
special operations also maintained all electrical, plumbing, computerized equipment in the
facilities. Assisted Chief Engineer in all operations. I also have office assistance skills, excellent
social and customer service, warehouse, delivery/receiving, business management skills with
accounts payable and accounts receivables knowledge.
I am also diverse and have expertise in comput er software and hardware with a Microsoft
Certification.
The included resume will also give you more detailed description of my education, interests
and work experience. I would also like to stress that I am a hard worker who learns quickly. I
am dedicated, organized, and have a strong ability to take charge and work effectively under
stress and a heavy workload. I present a highly professional image and deal effectively with
both peers and clientele.
I feel my qualifications are competitive and my skills would prove to be an asset and to have the
opportunity of being able to contribute to the company's continued success.
Thank you for your time and consideration. I look forward to talking with you further to
schedule an interview.
Sincerely,
Keith
Keith Wilkerson
Richmond, Virginia
Attachment
Keith Q Wilkerson
***********@*****.***
OBJECTIVE
To Utilize Maintenance Engineering, Warehouse, Computer Hardware, Managerial and
Customer Service skills.
QUALIFICATIONS
Office assistance skills, Maintenance Engineering Management, Excellent Social skills,
Customer Service Skills, Licensed Forklift Operator, Warehouse Delivery and Receiving,
Business Management, Accounts Payable and Accounts Receivables. Knowledge of databases,
Also Inventory tracking software, Computer Skills/Software and Hardware. Microsoft Office
Certification
EXPERTISE
Knowledge of Inventory Tracking control software.
EDUCATION
1977-1980 Hermitage High School, Diploma Received
.
1995-1996 Greater Richmond Small Business Administration Development Center.
Certificate Received.
EMPLOYMENT
2013-Present Hilton Richmond Hotel & Spa/Short Pump, Floor Technician and General
Maintenance Engineer, working under limited supervision and with the responsible for the
overall maintenance and floor maintenance of hard surface and carpet (stripping, waxing,
buffing, shampooing, extraction, & bonneting) areas that include offices, rooms, spa, pool,
lobbies, entrances, stairwells, and other public areas. Follows all safety requirement s and
procedures at all times. Performs preventative maintenance check on all equipment prior to use
at beginning and end of the shift. Handles floor care, including routine mopping (dry and damp),
buffing and burnishing on hard surface. Experienced using all Windsor Commercial floor
machines, The Lightning 2000 Burnisher,The Windsor Cadet carpet cleaning machine,Windsor
Storm Deluxe Buffer,Windsor Grout Cleaner and the Windsor Commander Duo commercial
cleaning machine
Responsible for general maintenance to rooms lobbies, spa, pool, entrances, stairwells, and
other public areas rooms, painting, and repair work (i.e but not limited to: troubleshooting,
mechanical malfunctions, appliance repair, basic electrical work) Uses hand tools and power
tools in making minor maintenance repairs and maintaining grounds and building. Provides
assistance to officials, staff, visitors, and other employees as necessary. Checks building at
beginning, during and end of shifts.
2009-Present DigiVisits and Visitation Technologies, Founder/Owner, Software development for
visual visitation in correctional facilities. Making purchases of computer parts for construction
of computers for sale, Customer service, finance (arranging financing for customers), Targeted
customers in the Virginia area. Expanded sales in the Virginia area, Also Internet Sales
worldwide. Experienced Computer builder/ programmer and Systems Analyst, and Mainframe
Administrator, Computer Technician.
2003-2009 3C Technologies, Inc. Computer Company, Owner: Accounts Payable and Accounts
Receivables, Overseeing sales team and Technical staff, Making purchases of computer parts for
construction of computers for sale, Customer service, finance (arranging financing for
customers), Targeted customers in the Virginia area. Expanded sales in the Virginia area, Also
Internet Sales worldwide. Experienced Computer builder/ programmer and Systems Analyst, and
Mainframe Administrator, Computer Technician. During the establishing and operating my
businesses I was the Caregiver to Parents.
2001-2003 Wyndham Garden Hotel Maintenance Engineering Technician; Maintained
facility, Hired outside contractors to perform work, Opened and closed building for special
operations. Maintained all electrical and plumbing, Maintained all computerized equipment in
the facility, Assisted Chief Engineer in all operations.
2001-2001 Assistant Manager: Fast Mart Stores, Received goods for sale, Stocked shelves,
Opened and closed store, Wrote Work schedule Accounted for money received fro m sales,
assisted customers with purchases
2000-2000 Assistant Manager: Southland Corporation (7-11 Stores); Received goods for
sale, Stocked shelves, Opened and closed store Wrote, Work schedules Accounted for money
received from sales, assisted custo mers with purchases, expanded sales team.
Manpower Temporary Positions (1987-2000):
Philip Morris; Maintenance Technician
Maintained the Finance building, Hired outside contractors, Opened and closed building,
Maintained all phone communication, and plumb ing, Electrical, and all computers, and copiers,
Assisted Chief Engineer in all operations
Reynolds Metals; Maintenance Technician
Maintained the Finance building, Hired outside contractors, Opened and closed building,
Maintained all phone communication, and plumbing, Electrical, and all computers, and copiers,
Assisted Chief Engineer in all operations
SunTrust Banking; Customer Service, Took inbound calls, Account management, Computer
skills, Data entry internet Banking. (Employment ended when Department moved to Delaware)
Computer file Auditor: Dalcon Shield Claimant Trust; Input client data into database Reinstate
archived files. Audit files prior to litigation After paying out all 267,000 claimants the Trust
disbanded.
Maintenance Engineering Technician: Richmond Capitol Club; Maintained facility, Hired
outside contractors to perform work, Opened and closed building for special operations.
Maintained all electrical and plumbing. Maintained all computerized equipment in the facility.
Assisted Chief Engineer in all operations
Sales Representatives: Century 21 Home Improvements; Targeted customers, Demonstrated
products and jobs to customers, Initiated contracts, consulted customer per home improvement
needs, Setup and scheduled work for Home improve ments, Expanded sales in Virginia area, Job
ended when Century 21 lost contract with Congressional Construction Company in 1997.
1983-1987 Machine Caption (Operator) Specialist: Nabisco Brands Inc. Operated machines in
various departments (Packaging / Bakeshop), responsible for shift production.
INTEREST
Working with children in developing their computer skills so that they will become assets in the
workforce in the coming years.
SKILLS
OSHA certification for forklift, various production machines and building equipment. Floor
refinishing
References available upon request .
Contact this candidate