Sales Customer Service

**** ******** ***** • HACIENDA HEIGHTS, CA *****

TEL: 626-***-**** FAX 626-***-**** • E-MAIL: ***********@*****.***

ALFRED YAN

OBJECTIVE

Seeking to be a Sales Representative, where I can utilize my experience to help the company grow and provide high

value clients with support and strategy while ensuring superior customer satisfaction.

W ORK EXPERIENCE

2013- 2014 Extreme Dimensions Fullerton, CA

Senior Account Manager

- Planned and directed staffing, training, and performance evaluations to develop and control sales and

service programs.

- Determined price schedules and discount rates.

- Supported the overall process of management and corporate decision-making to ensure the company

maximizes its short and long-term profitability.

- Liaised with executive heads on the implementation of the company’s strategic and operational plans.

- Reviewed operational records and reports to project sales and determine profitability.

- Monitored customer preferences to determine focus of sales efforts.

- Prepared and approved budget expenditures.

- Conferred and consulted with department team leads to plan advertising services and secured information

on equipment and customer specifications.

- Emphasized product features based on analyses of customer needs and on technical knowledge of product

capabilities and limitations.

- Negotiated pricing or terms of sales or service agreements.

- Maintained customer records, using automated systems (Netsuite).

- Identified prospective accounts by using business directories and followed leads from existing clients.

- Attended trade shows and conferences, as well as participating in clubs and organizations to further

generate leads.

- Responsible for selecting of correct products to assist customers in making product selections, based on

customers’ needs, product specifications, and applicable regulations.

- Arranged team meetings to exchange and expand on sales strategies and efforts.

2010-2013 Ecomaster/ Enermax USA City of Industry, CA

Channel Sales Executive

- Contacted new and existing premium accounts to discuss their needs, explained how these needs could be

met, and executing goals by recommendation of specific products and services.

- Analyzed existing sales channel relationships to develop new sales strategies focused on market leaders

who could drive sales and market presence.

- Delivered detailed business plans to team; identifying market opportunities and positioning key accounts

to maximize higher margin.

- Executed comprehensive strategies in field operations, including product and sales training.

- Quoted and assisted clients with pricing, credit terms, and other bid specifications.

- Emphasized product features based on analyses of customers' needs and on technical knowledge of

product capabilities and limitations.

- Negotiated prices or terms of sales or service agreements.

- Built key strategic relationships with key leaders in Distribution channels.

- Prepared sales contracts for orders obtained, and submitted orders for processing.

- Oversaw business development activities related to creating demand, expanding distribution channels, and

managing dealer networks.

- Developed strong working relationships with other key cross-functional teams (e.g. Product Management,

Marketing, Operations, Customer Service) to continually stay on top of planning and executional

roadmaps.

2007-2009 Nippon Labs Walnut, CA

Office Manager

- Managed and maintained efficiency for all departments, providing solutions to concerns with production,

pricing, sales, or distribution of products.

- Directed, planned, and implemented policies, objectives, and activities of organizations to ensure

continued success of operations, to maximize returns on investments, and to increase productivity.

- Analyzed operations to evaluate performance of a company and its staff in meeting objectives and to

determine areas of potential cost reduction, program improvement, or policy change.

- Recorded office expenditure and managed budget by decreasing office expenditure by implementing

needed controls on stock and supplies.

- Organized, prioritized, and delegated tasks effectively to ensure all administrative work is managed

competently, and in accordance with company’s priorities and deadlines.

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2005-2007 VuPoint Solutions City of Industry, CA

Regional Sales Manager (West Coast)

- Devised strategic plans for product placement, performed detailed account analysis, and allocated

budgetary funds for advertising and promotional campaigns to maximize ROI.

- Managed national and independent retail accounts within designated territory.

- Prepared and delivered sales presentations, and conducted pre-sales interviews to assess product demand

and customer needs.

- Administered account maintenance, and consulted with customer service to resolve product shipment and

quality issues.

- Trained new sales representatives and inside sales associates to impart sophisticated sales techniques and

product knowledge.

- Educated and motivated sales team through presentations on advanced selling and prospecting skills,

consultative selling, and competitive advantages.

- Consulted with department heads to plan business services and to secure information on equipment

and customer specifications.

2004-2005 Advanced Advertising Concepts Culver City, CA

Account Manager

- Worked on various advertising/marketing projects and campaigns for sports teams such as the Dodgers,

Lakers, and Angels.

- Assisted large hotel chains with direct B2B sales.

- Responsible for leading the sales department and securing new advertisers with Granton Marketing.

- Instituted new sales policies and procedures, including proposal templates, proposal processes, and referral

incentives, for existing customers.

- Penetrated and grew target advertiser verticals by introducing special publications for Business

Development Team.

- Introduced new product offerings and developed pricing strategy, including website ads and added value

packages.

- Distributed media kit packages, created seasonal ad sales specials and promotional house ads.

- Generated valuable revenue reports used by management to track and optimize advertising strategies.

2003-2004 Macy’s – Men’s Department Century City, CA

Assistant Manager

- Assisted the store manager in day-to-day operations and management of team.

- Provided excellent customer service by assisting to customers’ inquiries and needs.

- Tracked and monitored sales and service goals of our department

- Assisted in scheduling of store.

- Assisted the store manager in daily operation of the entire Men’s Department.

- Sold merchandise to customers following Macy’s prescribed selling procedures.

- Assisted manager in the implementation of complete merchandise information accurately in time.

- Completed all training materials and communicated company newsletters and other information to staff

regularly.

- Recorded client information into registers manually into systems.

- Received, checked and shelved all merchandise products.

- Completed daily registering and store open/close functions.

2001-2005 A-Spec Co. Hacienda Heights, CA

Founder

- Marketed, packaged and distributed various aftermarket automotive parts and accessories to E-commerce

and multiple channels.

- Coordinated and reviewed all direct activities in sales, service and shipping operations.

- Facilitated interactions with commercial and online clients, serving as an inside sales and customer service

representative while generating new business and cultivating relationships.

- Worked diligently to grow existing wholesale businesses, establish new clients, and drive unprecedented

levels of performance.

- Reduced costs by eliminating unnecessary spending, contributing major reductions in freight in and out

charges through process redesign and vigilant oversight.

- Consistently maintained a high-standard performance record via exceptional service, follow-throughs, and

specific attention to detail which resulted in higher sales.

- Analyzed complex situations, designed practical solutions, and implemented cost effective plans.

- Developed personnel and motivated staff to exceed goals to improve production and sales.

E DUCATION

2006 - 2008 California State University, Fullerton Fullerton, California

International Business / Business Administration

2006 Mt San Antonio – Associates Degree Walnut, California

International Business

Mt. San Antonio College Certifications

- Business: International Business – Level 2

- Business: Management – Level 2

- Business: Marketing – Level 1

O THER SKILLS

- Computer literate: Knowledge and experience in Apple iOS, MS Windows XP/Vista, WIN 7, MS Office

- Great interpersonal skills and friendly, Ability to work with people, public speaking

- Trilingual: English, Chinese-Cantonese, and Chinese-Mandarin

- Adobe Photoshop/ Acrobat

- SaaS: NetSuite / SBT

- Accounting Programs: PeachTree / Quickbooks

R EFERENCES

Available Upon Request

Contact this candidate