Customer Service Data Entry
Resume:
Corrina E. Stone
Hesperia, CA 92345
Cell # 760-***-****
Cell # 775-***-****
E-Mail Address: ******@*****.***
Work Experience
Data Entry/Accounts Receivable/Bookkeeper
04-10 to 11-13 Statewide Traffic Control Denver,
Colorado
. Responsible for answering incoming calls, entering all expenses
including cash receipts, checks and credit card charges into Quick
Books program for the year-end taxes.
. Maintained accounts receivable and accounts payable. Responsible for
all accounts to be balanced
. Completed and maintained daily, weekly and monthly reports as needed
and or assigned.
. Interacted daily with contractors and CDOT (Colorado Department of
Transportation) when needed.
EPSDT Outreach Coordinator
06-08 to 04-10 Jefferson County Health Department
Lakewood, Colorado
. Provided EPSDT information, Coordinated care with provider and
provided follow up for special needs for eligible clients in Jefferson
County, following state and local requirements for EPSDT.
. Initiated phone, mail or face-to-face contact to explain the EPSDT
program and outreach coordinator's role.
. Assisted in identification of health care needs for all potential or
current EPSDT Medicaid clients from 0 to 21 years of age and pregnant
women.
. Assisted in responding to request for referral for preventive health
services, managed care and transportation services.
. Provided assistance for clients according to priority of needs;
maintained regular contact with clients who have high priority needs
to ensure the were receiving adequate care; and referred clients to
other resources and services as needed.
Data Entry/Accounts Receivable
06-06 to 04-10 Statewide Traffic Control Denver,
Colorado
. Working part time entering cash receipts, checks and credit card
charges into Quick Books program for year-end taxes.
. Maintained accounts receivable and accounts payable. Responsible for
all accounts to be balanced.
Transmission Operations Assistant II
09-01 to 08-06 Tri-State G & T Westminster,
Colorado
. Responsible for acknowledging and responding to real-time open-access
same-time information system (OASIS) requests for transmission
reservations, usage and for electronic tagging for energy
transactions.
. Responsible for the accuracy of the available transmission capacity
(ATC) and posting Tri-State's transmission information to the open
market.
. Assisted the system operations personnel (Dispatchers) during normal
and critical situations.
. Recorded data of significant events and critical activity.
Customer Service Representative
04-01 to 08-01 Echo Star (Dish Network) Thornton,
Colorado
. Ensured that all the customers ordering Dish Network (Satellite TV)
would receive the correct package and equipment sold to them.
. Verified the date of equipment and installation.
. Handled any questions by the customer and helped to troubleshoot
problems.
Billing Clerk
12-96 to 01-01 Tel America Salt Lake
City, Utah
. Verified that all monthly billing was correct with the company
vendors.
. Supervised the data entry department for many sites in the southern
California area.
. Worked as an 800 specialist making sure that all the 800 numbers were
properly tied to a pots number or set up on a T-span.
. My starting position was a data entry clerk for the San Diego,
California site.
Administrative Assistant
10-93 to 12-96 Thrifty Telephone/Express Tel Victorville,
California
. Assisted the branch manager and answered all incoming calls.
. Handled all office procedures on a daily basis and assisted the
clients (via face to face or by phone) with billing inquires and
customer complaints.
. Interfaced with the service department and service technicians.
. My starting position was a telemarketer.
Education
. Westminster High School, Graduated 1980, Westminster, Colorado.
. Career Enrichment Park, Majored in Business, Westminster, Colorado.
Special Awards
. Telemarketer of the Month, November 1993, Thrifty Telephone/Express
. Employee of the Quarter, April through June 1987, Associated Business
Products
Contact this candidate