Customer Service Sales
Resume:
Raymond P. Ruel
** ****** ****** ********* # *
Springfield, MA 01109
Email: **********@***.***
Objective: To gain a new position within the company that utilizes the skills I have
acquired.
Education Background:
Eastern Connecticut State University - Willimantic, CT
9/1994 - 12/1999
Bachelor of Arts: Major: Public Policy and Government: Minor Communications
Experience Profile:
Cooley-Dickinson Hospital - Northampton,
MA 1/2013-12/2013
Laid off due to merger with Mass General
Patient Accounts Representative
Perform in-person- and telephone collection activities inpatient self pay and third party
accounts.
Negotiate payment in full or appropriate installment payment arrangements.
Maintain established hospital and departmental policies and procedures, objectives,
confidentiality, quality improvement program and excellent customer service to the
patients.
Perform other functions/duties as requested.
Aaron’s Sales and Lease - Springfield, MA
8/2011 – 11/2012
Released from the position for not meeting the quota for having the customers pay their
bills.
Customer Accounts Adviser
Collecting monthly payments from customers in a timely fashion and advising customers
the best way to protect their accounts.
Provide excellent customer service to existing and prospective customers.
Knowledge in all areas of the store from the cash register to the most recent updates on all
of the merchandise.
Assist in the selling of furniture and electronic equipment and selling accessories to the
customers.
Consolidated Health Plans - Springfield, MA
4/2009 - 6/2011 Laid off
Claims Analyst
Review claims for colleges in various states to determine if they are eligible for payment.
Strong Customer Service skills when emailing/talking to providers or students in the
processing of claims.
Work with other departments to ensure the claims processing is as accurate as possible.
Ability to work in a fast pace environment and maintain the work load with in a certain
number of days.
Display Knowledge of CPT and diagnosis codes while processing claims.
Innovations First Notice - Springfield, MA
7/2008 - 4/2009
Customer Service
Responsible for talking to insurance customers and taking their claims in professional
manner.
Knowledge of working with many different computer programs.
Ability to multitask when on the phone with the customer placing the claim.
Provide excellent customer service to the customer by providing them with the correct
information.
Adhere to customer service guidelines set by the company by responding
to clients concerns accurately and in a timely manner.
Awards: Habit Management Institute - Springfield, MA Caught Making a Difference May
2006
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