Manager Customer Service
Resume:
Jack R. Enoch
*** **** ***** ************, ** ***28
615-***-**** or 615-***-**** acdpte@r.postjobfree.com
Profile
Logistics, distribution and operations professional with successful record of developing customer focused, efficient, and
cost effective distribution centers. More than 35 years of extensive experience in total quality management, re
engineering processes, employee relations and safety. Strong communication and negotiation skills. Focused on setting
and meeting departmental budgets and bonus schedules, establishing company policies and procedures and all
guidelines for HACCP,OSHA, Cold Chain Management, Workplace Ergonomics and SSOPs. Proficient with
warehouse management systems as well as inventory management and transportation.
Skills Summary/Professional Development
Microsoft Excel SUN System Dale Carnegie
Microsoft Word ADI Time H R
Power Point Management Dallas Systems
SIMS Voice Activated Red Prairie
HACCP WMS OSHA
Cold Chain Management Crown safety Safe Warehousing QA
SQF Guidelines Audit Specialist Inventory Control
Team Building Union and Non Union
Environments
Professional Experience
PROGRESSIVE DISTRIBUTORS LTD.– Grand Cayman Island BWI
Operations Manager, 2005 to Jan. 2014
Operations Manager for the leading broad line food service distributor in the Cayman Islands
o
Total P&L responsibility
o
Supervise four managers (inventory, dispatch/delivery, cash and carry, warehouse) plus a 12 vehicle fleet
o
Complete oversight of daily selection, receiving and delivering of goods to customers including hotels,
o
restaurants, grocery stores, hospitals, convenience stores and supermarkets
Responsible for developing and tracking all Key Performance Indicators (KPIs) and Standard Operating
o
Procedures (SOPs)
Development and implementation of all operating policies and procedures to ensure an efficient operation
o
Preparing budget analysis reports and reviewing all performance and incentive reports
o
Implementation and ongoing oversight of inventory control department, slotting and layout of the warehouse
o
to facilitate accuracy and increase performance levels
Supervise all standard safety operating procedures, including hazard analysis and critical control points
o
reporting and SIMS program
Routing and plotting of all delivery routes, coordination of all receiving and shipping personnel and overall
o
maintenance and repair of building, grounds, equipment and vehicles
Report directly to the Chief Operating Officer of the company.
o
PETLAND – Pensacola, FL
Page 1
Owner/Operator, 2001 to 2005
Owned and managed 14,000 square foot retail pet store with annual sales of $1,400,000.00
o
Supervised and scheduled 19 employees to ensure all animals were cared for and customer service goals
o
were met
Complete operational responsibility on a daily basis to procure stock and manage inventory
o
Ensured sales goals were achieved
o
ROUNDY’S – South Bend, IN
Vice President of Operations, 1993 to 2001
Oversee all phases of distribution for a 65,000 square foot facility with 3,000 line items comprised of dairy
o
and frozen product worth $3.5 million in inventory, generating $55 million in sales
Managed 80 employees and a transportation fleet of 24 tractors and 31 trailers with a customer base of 300
o
Increased warehouse average selection productivity from 110 cases per hour to 162 cases per hour through
o
improved involvement and accountability and reworking all processes and procedures as well as re slotting
the entire warehouse to gain efficiency
Effectively reduced overtime and wage cost by utilizing part time and supplemental help
o
Developed a creative cross dock and drop ship program to other divisions to reduce mileage and layover cost
o
and avoid parallel deliveries with sister company, reducing headcount by 10 employees in transportation and
warehouse
Reduced accident rate and associated costs of workers' compensation claims through safety incentives and
o
increased awareness programs
Implemented a modified light duty return to work program, designed to get individuals back to work and off
o
compensation
Created employee recognition programs, incentive and bonus plans to promote higher productivity
o
Additional Employment History
AFFILIATED FOODS – Lexington, KY and Scranton, PA
Night Operations Manager, 1989 to 1993
PETER J. SCHMIDT COMPANY – Sharon, PA
Warehouseman, Working Foreman, Night Shift Supervisor and Sub Warehouse Manager, 1971 to 1989
References:
Ron Rybicki
(Ret.) Roundy’s Corporation
Brian Hazlet
Progressive Distributors Ltd.
Carolyn Jenks
Roundy’s Corporation
Jack R. Enoch
116 Emma Court Murfreesboro, TN 37128
615-***-**** or 615-***-**** acdpte@r.postjobfree.com
Ernie Lehman
Divisional President (Ret.) Roundy’s Corporation
Rebecca Green
Store Manager, Petland Pensacola
Page 3
Contact this candidate