Administrative Assistant Customer Service

Cynthia (Cindy) Lancaster-Vucelich

*** ***** ******, ***** ******, Ohio 43050, 614-***-****,

**********************@*****.***

Skills

* Professional phone etiquette

* Excellent communication

* Database management

* 50 WPM typing speed

* Expense Reporting

* Excellent planner and coordinator

* Calendar/Appointment setting

* Accounting familiarity

* Payroll

* Invoice Processing

* Advance clerical knowledge

* Multi-line phone proficiency

* Conference planning

* Travel administration

* Administrative support specialist

* Microsoft Office

* Spreadsheet management

* Distribute Mail to appropriate department/persons

* Order Office supplies/office equipment

Work History:

Administrative Assistant for Staffmark, - 2013 to 2014 - $32000.00

* Provide support for the Branch Manager and onsite staff

* Staff personnel for Fanatics

* Answer phones

* Filing

* Audit Reports

* Billing Reports

Administrative Assistant for Abbott Nutrition, - 2011 to 2013 - $37500.00

The Fountain Group - Columbus. OH

* Administrative Assistant for Direct and Direct Reports

* Greeted numerous visitors, including VIPs, vendors and interview

candidates.

* Organized all new hire, security, and temporary paperwork.

* Obtained signatures for financial documents and internal and external

invoices.

Office Clerk/Customer Service for Replex Plastics, - 2011 to 2011 -

$25000.00

Acloche - Mount Vernon, Ohio

* Answered, managed and directed incoming calls.

* Directed guests and routed deliveries and courier services.

* Placed customer orders.

* Made daily mail runs to post office.

Executive Administrative Assistant for Limited Brands, - 2010 to 2011 -

$30000.00

Acloche - Columbus, Ohio

* Created detailed expense reports and requests for expenditures.

* Greeted numerous visitors, including VIPs, vendors and interview

candidates.

* Organized all new hire, security, and temporary paperwork.

* Assessed urgency and priorities before accepting or declining

appointments and meeting for Director.

* Obtained signatures for financial documents and internal and external

invoices.

Executive Administrative Assistant - 1988 to 2009 - $46600.00

Chase Home Finance/JPMorgan Chase, Columbus, Ohio

* Executive Administrative Assistant to Senior Vice President, Vice

President, Assistant Vice President and Management Staff for the

Customer Care and Research Departments

* Preparation of various management reports, letters, spreadsheets and

presentations; including those of a highly confidential nature

* Made and updated department communication announcements including, but

not limited to, phone directories, organization charts, and disaster

plans

* Requisitioned department needs and kept all office supplies on hand

* Professional telephone skills and accurate message relay

* Hired and managed temporary associates for departmental use

* Fluent with MS Office, Excel, Outlook, Lotus Notes, PowerPoint, Word

* Prepared weekly and monthly reports, including financial summaries,

Department Statistics

Education: Belmont Technical College: finished 2 years at part time

towards Associates Degree in Accounting/ Business Management

Awards: Employee of Month, Service Star Awards, and Customer letters

acknowledging great service.

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