Manager Human Resources

ROSALIND STOKES

***** ********** ****: 248-***-****

Southfield, MI 48076 Home: 248-***-****

********.******@***.***

INFORMATION TECHNOLOGY PROFESSIONAL

SUMMARY OF QUALIFICATIONS

Strong communication skills include the ability to interpret technical concepts for non-technical users.

Consistently evaluated as having the ability to work well as a team member or independently.

Highly motivated and enthusiastic.

Easily adaptable to change, with an eagerness toward learning and expanding capabilities.

TECHNOLOGY EXPERIENCE

Oracle Human Resource Application, Oracle Database, Oracle Concurrent Application processing,

PL/SQL, UNIX, Shell Scripts

Payroll Application support, ADP Payroll Support, ADP Connection, ADP Reporting, Business Objects

InfoView

Windows7

Microsoft Office (Outlook, Word, Excel, Access)

PROFESSIONAL EXPERIENCE

Compuware Corporation, Detroit, Michigan

Systems Designer/Developer

Application support for Oracle Human Resources Information Systems Application and ADP Payroll IT

support

ACCOMPLISHMENTS

Resolve production problems, provide 24/7 on-call support.

Gather requirements, develope code, performe unit, integration, system and regression testing.

Satisfy customer requests by communicating and analyzing their business requirements.

Enhance applications with code modifications using Oracle Concurrent Processing, PL/SQL and SQL

PLUS in UNIX environment.

Implemente new applications, following Life Cycle Development Process. Submit time estimates,

provide status updates and complete tasks according to assigned dates.

Reduce the number of possible production problems by conducting peer group technical reviews.

Complete each assignment and provide appropriate documentation such as Issue Definition, Test and

Move Approval, Change Control, customer tutorials and follow-up Addendum.

Upgrade Oracle applications which included making code modifications where applicable and creating

test scripts.

Resolve data interface issues with vendor database and report directly to IT Manager and Payroll

Manager.

Administrator for Payroll support tools (Business Objects and ADP Connection). Issue user passwords

and respond to any operational issues reported by the Payroll staff.

Provide assistance to new team members, monitor their progress and provide additional help if required.

Secure sensitive data with vendors using PGP File Encrypting Process in FTP scripts.

Executed Disaster Recovery Procedure; created and ran test scripts at an offsite location and reported

results directly to manager.

EDUCATION

Mercy College of Detroit, Business Administration

Bachelor of Science

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