Customer Service High School

Melissa Ibarra

*** * ******** ******

Aurora, IL 60505

Cell: 630-***-****

***************@*****.***

Objective

To participate as a team player in a dynamic work environment focused on promoting

business growth by providing strong work ethic to make a significant contribution to the

success of my employer.

Experience

Quad County Urban League Aurora, IL

Accounts Payable/Payroll Clerk 08/2012-Present

• Administration of Accounts Payable and Receivable

• Payroll Processing for different program participants.

• Staff payroll processing.

• Responsible for employment verification.

• Processing I-9, W9, and W4 forms for new employees.

• Bank reconciliations.

Quad County Urban League: Adult Training Program Aurora, IL

Health Connection of Illinois 07/2011 – 02/2012

Job Placement Assistant/Interpreter

• Researched the internet and recommended jobs to clients.

• Translated confirmation letters and forms for Spanish speaking clients.

• Assisted in meetings as an Interpreter with Spanish speaking clients

• Observed court hearings with supervisor as training opportunities

Family Focus – Put Illinois To Work (Job Training Program) Aurora, IL

Farmers Insurance 06/2010 – 02/2011

Customer Service Representative

• Responsible for answering the phone in a professional and efficient manner.

• Received checks and cash for daily business deposits

• Entered customers’ transactions into computer system.

• Translated forms and interpreted when needed.

Deluxe Cleaners Batavia, IL

Cashier 02/2008-06/2010

• Provided excellent customer service to our daily customers.

• Responsible for counting cash drawer at the end of shift.

• Problem-solved store inquires on a regular basis.

• Maintained store appearance by cleaning and organizing.

Education

Waubonsee Community College Currently enrolled

Business Administration

Oswego East High School May 2009

High School Diploma

Ibarra 2

SKILL

• MS Excel, MS Word, MS Power Pointe, Access, Outlook, Quick Books, GP of

Microsoft, AME Payroll.

• Computer and Internet literate.

• Assertive, self-motivated, goal-oriented, organized and efficient.

• A Flexible, Cooperative, hard worker, team player and reliable.

• Ability to read and write in Spanish and English.

References:

Professional and personal references available upon request.

Contact this candidate