Human Resources Customer Service

Wanderson Portela

Human Resources Professional

*********@*******.***

Summary

I am a life-long learner Human Resources Professional with more than 4 years of experience in the Educational

industry.

International Experience: I developed and implemented a set of standards and measures in my enterprise so I

could always recruit and select people who would contribute to the success of my organization. Competent

Human Resources Staff Support at a public school in Brazil where I could show all my administrative

capabilities helping employees understand employment legal framework.

Strong ability to work with people from different cultures and I feel deeply accomplished when I acknowledge

that I could help the customer and therefore the company grow.

Experience

Retail Sales Associate at Our B. Shop

July 2009 - April 2013 (3 years 10 months)

• Coached and trained new counter attendants to ensure new crew members would adhere to food safety,

health and workplace safety standards in compliance with the Canadian Food Inspection Agency

• Provided optimum customer service in an establishment that serves 500 to 700 customers during peak

business hours on weekends

• Assisted customers with locating and selecting merchandise in addition to providing options between the

large array of merchandise

Human Resources Staff Support at Professor Ilidio Alves de Carvalho State School

February 2007 - May 2009 (2 years 4 months)

• Coordinated meetings and workshops Ensuring the smooth running of activities and avoiding overlap

• Answered inquiries and provided general information to visitors which ensured consistency in customer

relations

• Administered office services such as equipment inspection, supplies and forms availability to ensure proper

functioning of the office

• Processed all staffing and payroll changes such as new hires, terminations, retirements, and salary changes

and concession of benefits

• Provided excellent service answering inquiries and providing general information to visitors which ensured

consistency in customer relations

• Maintained data entry requirements by following data program techniques and procedures

School Administrator at CCAA - ESL School

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February 2006 - May 2009 (3 years 4 months)

• Developed and implemented a set of standards and measures in my enterprise so I could always recruit and

select people who would contribute to the success of my organization.

• Complied with legislation to make sure that the best practices in finding and hiring people were valid,

reliable, and legally defensible.

• Conducted face to face structured and unstructured interviews taking in consideration the legislative

environment avoiding litigation as well as checking references.

• Trained employees helping them to acquire knowledge, skills, and abilities to improve their performance in

the current job leading to organization profit growth

• Implemented a development plan to help employees acquire knowledge skills and abilities to perform future

jobs creating an internal pool of candidates to succession which created employee retention

• Executed performance appraisal to measure the use of the training program implemented as well as the gain

for improving customers service

Skills & Expertise

Human Resources

Interviews

Employee Benefits

Customer Service

Data Entry

Employee Relations

HRIS

Organizations

Masonic Lodge of Canada

Member

Human Resources Professional Association

Student Member

Working toward certification

Courses

Post Graduate Certificate, Human Resources

Management/Personnel Administration, General

Centennial College

Human Resources Management in Canada HRPD-701

Contemporary Organizational Behaviour HRPD-702

Management Accounting for Human Resources HRPD-703

Staffing Organizations HRPD-704

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Strategic Compensation HRPD-705

Labour and Employment Law HRPD-706

Employee Health and Safety HRPD-707

Training and Development HRPD-708

Industrial Relations HRPD-709

Alternative Dispute Resolution HRPD-710

Pensions and Benefits HRPD-711

Human Resources Strategy HRPD-712

Advanced HRMS - SAP HRPD-713

Honors and Awards

Best Academic Performance - Academic Year 2001 - Bachelor of Arts

Universidade Federal de Viçisa, Brazil

March 2001

Certificate for Best Academic Performance Academic Year 2001 awarded to Wanderson Ribeiro Portela by

the Departmental Council of the Centre for Human Sciences.

Languages

English (Full professional proficiency)

Spanish (Professional working proficiency)

Portuguese (Native or bilingual proficiency)

Education

Centennial College

Post Graduate Certificate, Human Resources Management/Personnel Administration, General, 2013 - 2013

Universidade Federal de Viçosa

Bachelor's degree of Arts, Portuguese/English Language and Literature, 1996 - 2001

Interests

I am passionate for new technologies, the seventh art is my Achilles' heel, and reading is a necessity.

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Wanderson Portela

Human Resources Professional

*********@*******.***

Contact Wanderson on LinkedIn

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Contact this candidate