Customer Service Sales

M IC HAEL DANGEL

**-** ** * **** • Maspeth, NY **378

TH

917-***-**** •

**.****@*****.***

Baruch College, School of Public Affairs, New York, NY

Master of Public Administration, May 2013

The City College of New York, New York, NY

Bachelor of Ar ts in Political Science, January 2011

Aviation H igh School

FAA Air Maintenance Technician Powerplant License, June 2005

EXPER IENCE

Maximum Security, I nc., New York, NY 12/12 –

11/13

Concierge

• Greet tenants in the lobby and provided exceptional customer service

• Sign in/out visitors and postal packages using computer software

• Keep detailed log of events that occur on shift in both wri t ten and digital (MS Excel)

form

• Perform regular patrols of the facility and report any maintenance or security concerns

to building management

USI Strikeforce Security, New York, NY 11/08-9/11

Security Guard

• Completed incident reports complaints pertaining to personal injury, property theft

and property damage

• Managed security deployments for large public event to ensure public safety, the safety

of the performers and venue staff

• Work with local law enforcement in cases of emergency.

• Handled money pick-ups from bar backs and was t rusted handling hundreds of dollars.

• Wanded and searched patrons entering venues

Duane Reade Pharmacy, New York, NY 10/06-

11/08

Sales Associate

• Provided excellent customer service in a fast-paced environment. Handled cash, debit

and credit card t ransactions.

• Counted register t ills at the end of the work day.

• Conducted inventory checks of all merchandise in the store. Organized products and

d isplays in order to promote higher sales.

• Selected by manager to t ravel to other Duane Reade locations to help organize their

d isplays in order to promote greater sales

• Performed various maintenance tasks around the store such as painting rooms,

sweeping f loors and performing maintenance on machinery

I N TERNSH IPS

State Senator Joseph Addabbo, Jr., Queens, NY 1/12-6/12

I ntern

• Complete administrative tasks including data entry, managing constituent files and

compiling press clippings, scheduling meetings

• Provided constituent services and contact government agencies on their behalf such as

t he Social Security Administration, Access-A-Ride, and the DOT.

• Attended local Community Board meetings and reported on residents’ concerns

• Prepared writ ten press releases

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