Manager Management

Albert J. Terronez

Enterprise System Management / Database Management

Resource plan / Budget / Review / Mentor / Workload prioritization /

Business engagement / Architecture Design / Operational support / Technical

strategy / Operational Support

IT Senior Manager/Director proven ability to lead, self-motivated, goal-

oriented, strategically plan, budget, manage architectural guidelines, set

strategy with effective communication to deliver quality infrastructure

projects maximizing operational performance and providing a competitive

edge.

Implemented Data Administration Services defining strategy for logical to

physical database creation, master business model, minimization of data

stores, database upgrade strategy through three to five roadmap plans.

Implemented Open Enterprise System Monitoring defining strategy of Business

Service Management (Asset Tracking, Change and Incident) for major

healthcare provider utilizing BMC Patrol, CA NSM and HP.

Experienced manager to tactically plan with strategies, minimize design and

project gaps, emphasize requirement ownership, resource plan, SDLC (agile

waterfall) phases, release/version management, proactively plan operational

support with SLAs and KPI metric utilization, ITIL standards, vendor

management, identify system design responsibilities, provide architecture

review, proactive problem management and succession planning/development

improving deliverables of managed infrastructure teams on and off

shore/outsourced.

. Department standardization: Translated business requirements with process

mapping to establish Data Administration (modeling, acquisition, and

warehousing) and Enterprise Database Management teams while implementing

standards for design, maintenance, process improvement, operational

procedures, high availability and quality control.

. Improve reliability, system performance and cost reductions with 17 years

of combined technical management in MF and Open systems, budgeting,

resource plans, and standardization.

. Communicate and present business needs with technical requirements in a

business or senior management perspective.

. Technical mentoring management style to develop self supporting teams for

mission critical support areas while establishing standard processes,

performance metrics, structured change management, incident tracing and

succession development and planning for operational support and

escalation.

Northern Illinois University, BS Finance

Selected Achievements & Skills

> Successfully led the technical implementation of Enterprise System

Management projects. I was recruited to lead the technical projects and

improved operational monitoring and mean time to repair on three separate

successful projects resulting in quantifiable cost savings.

> Department standardization. I utilized business requirements with process

mapping to originate Data Administration, Data Warehouse, Data Mart and

Enterprise Database Management teams implementing standard design,

maintenance and operational procedures to reduce development and

operational costs.

> Skills: Strong verbal communication and written skills. Highly

personable with history of interactively working with technicians,

business, senior management and Service Oriented Architecture (SOA).

Maintain currency with infrastructure technologies regarding storage (SAN

and NAS), platforms (AIX, HP, Solaris, global/local, Windows, VMware and

desktop/workstation), networks (zones, VLANs, firewalls and IPs), RDBMS

(Oracle-OEM, SQL Server [IIS, SSRS, SSIS], DB2-MF, Sybase and Informix),

Oracle Golden Gate, incident management, ticket management and

operational procedures. Experience with SAP CRM/SD, JDE, EDI and Oracle

Financials with knowledge of Siebel CRM and PeopleSoft. I am a hands-on

people manager prioritizing career development for team members. Strong

knowledge of the MS Office (Word, Excel, PowerPoint,, Project) for

project justification, budgeting, team resource management, HIPAA/SOX

Compliance and master data management concepts. Familiar with SaaS, ITSM,

ITIL, Six Sigma concepts and white belt trained.

Albert J. Terronez

Career Overview

Coventry Health Care 2011 - Feb 2014

SQL Database Manager,

Established a SQL Server Database team that ingrained process definition

and standardization. The team of 10 included organizational expansion

centrally supporting enterprise-wide clients and highly available

databases.

. Managed a team of 10 partnering with application teams to

establish a database service support model.

. Led interactive discussions with DBA teams to identify a base of

proactive monitoring standard metrics.

. Managed daily activities of the team for clinical application databases

with monitoring/integration, project, operational production support,

golden gate replication and standardized core delivery process support.

Horace Mann, Springfield, IL - Data Center Manager

2010 - 2011

Technology lead for Enterprise Event Monitoring project managing the first

and Second Shift Operations.

. Define, prepare and manage the Operations department through automation

change on open and Mainframe systems.

Hewitt Associates, Lincolnshire, IL - Systems Management Manager 2008

- 2010

Technology lead for Enterprise Event Monitoring project implementing a BMC,

EMC and CA integrated solution while managing a team of 9, on and off shore

members. This utilized the product's highest level of security. Related

products include Wily (Web Sphere, JAVA, .NET, and .net monitoring),

TM/ART, Silk Central, Patrol, BEM/SIM, Atrium, SMARTs, and Proactive Net

integrated with Active Directory, LDAP, IIS, LAN/WAN, SharePoint and

Tomcat.

. Improved team's delivery quality working with off-shore team members in

a Matrix organization.

. Successfully implemented new agent monitoring technologies for the ESM

project.

Cardinal Health, McGaw Park, IL 2004 - 2007

Tools & Automation Manager, 2005 - 2007

Independently marketed the Enterprise Monitoring (EM) concepts, established

the EM department leveraging existing software and automation, strategic

planning to reduce the associated costs of outages and managed a team of 8.

Related products include SAP Netweaver, NSM R11, Job Management, Openview

PI and Openview Operations supporting Sarbanes Oxley EM, VPN Remote

support, ITSM, ITIL, six sigma white belt, Cohesion and specialized IOQ

testing.

. Fostered ownership and solution acceptance with interactive management

and business partner communication.

. Managed vendor relations with mix of software products while establishing

a standardized service model.

ERP / Database Manager, 2004 - 2005

Stabilized a JDE/CNC support team with process standardization and

established the Enterprise Oracle / SQL Server Database Support team of 5

to centrally support clients across the country. Defined and met business

SLAs working interactively with management and business partners.

. Improved service delivery performance with enterprise database

management standards. Defined service metrics.

Grainger, Niles, IL 1993 - 2003

SAP Basis / Command Center Manager, 1999 - 2003

Promoted and established the Enterprise System Monitoring department

leveraging software and automation to reduce technical outages, associated

costs, and the meantime to repair with a team of 5 for open and Mainframe

systems.

. Technical mentoring to create a self-supporting team implementing and

supporting ESM spanning 450 servers.

. Achieved a zero unplanned outage goal by leading the Oracle/UNIX

efforts of a successful SAP upgrade.

. Met target SLAs by increasing the Oracle database up time to 99% for

mission critical 1.6 TB SAP database instance.

Database Services Manager, 1993 - 1999

Managed a team of 8 Database Administrators and established a Data

Services team of 4 supporting packaged and in-house developed application

databases across mainframe, data warehouse and open platforms. Reduced

the first pass yield of the interactive project development process by

improving the cross functional communications.

. Led the department migration from mainframe databases and adoption of

client server databases.

. Reduced development costs and time by establishing the Data

Administration discipline, defining a strategy for Data Modeling, and

process modeling application development with database design.

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