Customer Service Supervisor
Resume:
Terri A. Jenkins
Ft. Washington, MD 20744
Attached is a copy of my resume, please give consideration. I have skills
in teaching, Community Support Worker and Teaching/Tutoring. I have the
ability to work with people with special needs.
I am an excellent team player and I have the ability to work independently
and professionally.
Thank you for your time and consideration.
Respectfully yours,
Terri A. Jenkins
Terri A. Jenkins
13311 Harrison Ave
Ft. Washington, MD 20744
Primary Phone: 301-***-****
Cell Phone: 804-***-****
Email: *************@*****.***
OBJECTIVE:
To become an integral part of an organization that will enable me to use my
knowledge, skills and abilities.
WORK EXPERIENCE:
University Instructors 03/2012-Present
Richmond, VA
Supervisor: Wilbur Barber
As a teacher, I provide mathematical instructions to 5 and 6 grade students
in order to assist them with improving their SOL test scores. I currently
teach summer school in Amelia County, VA for 5th grade math.
Burrows Day Care 06/2012-08/2013
Petersburg, VA
Supervisor: Sabrina Burrow
Provide supervision to night staff employees in order to ensure that the
children are in a safe and educational environment. Provide daycare and
educations providence to children with learning disabilities, autism and
behavioral issues.
Tutor Doctor 01/2012-08/2013
Midlothian, VA
Supervisor: Rob McRaney
As a tutor, I provide intensive and extensive tutorial services for all
grade level students. I provide academic assistance to assigned tutee,
either in a group or individual setting. Helped students develop positive
attitudes toward learning and studying. Help students develop self-
confidence, raise self-concept, and reduce anxiety and/or fear of failure
in academic work. Helped students develop a high level of motivation in
academic areas. Assist students in achieving capabilities in designated
areas. Help students develop the study skills necessary for academic
success. Establish and maintain rapport with assigned students. Serve as
a role model and counselor for students. Assist in designing and
implementing class cooperative projects. Work with children with learning
disabilities and ADD/ADHD.
Club Z 3/2010 - 3/2011
Tutor
Washington, DC
Supervisor: Ron Joiner, 202-***-****
As a tutor, I provided intensive and extensive tutorial services for all
grade level students. I provided academic assistance to assigned tutee,
either in a group or individual setting. Helped students develop positive
attitudes toward learning and studying. Helped students develop self-
confidence, raise self-concept, and reduce anxiety and/or fear of failure
in academic work. Helped students develop a high level of motivation in
academic areas. Assisted students in achieving capabilities in designated
areas. Helped students develop the study skills necessary for academic
success. Established and maintain rapport with assigned students. Served
as a role model and counselor for students. Assisted in designing and
implementing class cooperative projects.
A Plus Tutoring 12/2008 - 3/2011
Tutor
Washington, DC
Supervisor: Michelle Smith, 202-***-****
As a tutor, I provided intensive and extensive tutorial services for all
grade level students. I provided academic assistance to assigned tutee,
either in a group or individual setting. Worked with students who were
diagnosed with learning disabilities and bi-polar. Helped students develop
positive attitudes toward learning and studying. Helped students develop
self-confidence, raise self-concept, and reduce anxiety and/or fear of
failure in academic work. Helped students develop a high level of
motivation in academic areas. Assisted students in achieving capabilities
in designated areas. Helped students develop the study skills necessary
for academic success. Established and maintain rapport with assigned
students. Served as a role model and counselor for students. Assisted in
designing and implementing class cooperative projects.
CARE, Inc. 12/2008 - 3/2010
Tutor
Washington, DC
Supervisor: Zora Wesley, 202-***-****
As a tutor, I provided intensive and extensive tutorial services for all
grade level students. I provided academic assistance to assigned tutee,
either in a group or individual setting. Worked with students who were
diagnosed with learning disabilities and bi-polar. Helped students develop
positive attitudes toward learning and studying. Helped students develop
self-confidence, raise self-concept, and reduce anxiety and/or fear of
failure in academic work. Helped students develop a high level of
motivation in academic areas. Assisted students in achieving capabilities
in designated areas. Helped students develop the study skills necessary
for academic success. Established and maintain rapport with assigned
students. Served as a role model and counselor for students. Assisted in
designing and implementing class cooperative projects. Completed tutorial
and assessment plans with students achievement and diagnosis.
Family Preservation 8/2008 - 2/2010
Washington, DC
Community Support Rover
As a CSR, I assisted children and adults with bipolar disorder and other
mental illness with achieving academic and personal goals. Assisted in day
to day living activities as well as medication management. I provided
counselor and guidance to individuals in order to cope with daily task for
survival.
Greendoor
Community Support Worker 10/2007 - 9/2009
Washington, DC
Supervisor: Adeline Benoville, 202-464-9200x275
As a CSR, prepared women and men with schizophrenia, bipolar disorder, and
other mental illnesses to work and live independently in the District of
Columbia. Helped teach and assist them with life skills such as: symptom
identification, crisis planning/counseling, understanding medication
benefits/side effects, budgeting, utilizing mass transit, improving
physical health, nutrition planning, social/communication skills, and
obtaining income and housing.
Community Residence
Mental Health Counselor 3/2005 - 6/2007
Alexandria, VA
Supervisor: Angela Lee, 202-***-****
As a mental health counselor, I provided quality services that enable
individuals with a wide range of disabilities to live as independently as
possible. Worked to promote independent community living and to enhance
each individual dignity, self-esteem, and quality of life. Assisted with
grocery shopping and budgeting. Assisted with medication management and
administering medication. Assisted with applying for benefits such as SSI,
Medicaid, Food Stamps and Public Assistance.
Arlington Hilton
Housekeeper 3/2003 - 6/2005
950 North Staffor St
Arlington, VA 22203
Supervisor: Florence Jenkins, 240-***-****
Worked as a housekeeper, where I cleaned rooms, vacuum floors, took out
trash, kept housekeeper cart supplied for the upkeep of rooms. Performed
special projects and other duties as assigned in other to assure guests
were comfortable.
VOLUNTEER
Pilgrim Rest Baptist Church
Washington, DC
Volunteer my assistance to work with the mentally challenged teenagers.
Taught students to understand the value of life and what to look forward to
in the near future. Taught them to understand what to aspect to becoming
independent adults; helped them with finding colleges if applicable.
Helped the teenagers with finding extra curriculum activities and
prevention activities to participate in. Provided motivation and
encouragement.
EDUCATION
University of Maryland
College Park, MD
Degree: Masters in Accounting Information Systems, 2009
GPA: 3.00
University of Maryland
College Park, MD
Degree: Bachelors in Accounting, 1998
Major: Accounting
Minor: Business Administration
GPA: 2.95
JOB-RELATED TRAINING COURSES:
Dealing with difficult people
Treatment Plan Training
Assessment Notes Training
Customer Service
Computer Concepts
Microsoft Office
Analytic Skills
CPR
Leadership Skills and Techniques
Briefing Presentation Skills
Creativity and Innovation
JOB-RELATED SKILLS:
Strong people person, communications and project management skills.
Proficient in the use of computers, spreadsheet applications and word
processing. Skills with dealing with difficult people as well as the
mentally challenged.
Type - 60WPM
JOB-RELATED CERTIFICATES AND LICENSES:
Work Keys-Silver, 2012
Certification of the Federal Financial Management Certification
Program/Accounting Track
Certification of the Federal Financial Management Certification
Program/Budget Track
Certification of the Federal Financial Management Certification
Program/Financial Management Track
JOB-RELATED HONORS, AWARDS, MEMBERSHIPS:
Work Keys-Silver, 2012
Outstanding Performance Award for 2005
Highly Successful Performance Awards for 1997-2004
Time Off Awards for Completion of Certificate Program, 2004
Time Off Awards for Outstanding Achievement, 2004
Cash Award for Outstanding Services for the end of FY2004
Certificate of Achievement for an outstanding implementation of a
financial
management system.
Cash Award for 2002 for excellent performance and several letter of
appreciation from
Recipients.
Superior Performance in '94-96
Letter of Appreciations from Several Recipients
Letter of Appreciation from Regional Office with USDA, Forest Service
Full Academic Scholarship to Johnson C. Smith University
United Negro College Fund
Kiwanis Scholarship
4th in class of 637 students at Howard D. Woodson SHS
REFERENCES UPON REQUEST
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