Manager Customer Service

Lisa D. Santiago

*** ********* *****

Summerville, SC 29843

Email: ***********@*****.***

OBJECTIVE

A challenging position that provides the opportunity for utilization of my manufacturing,

people and Managerial skills.

SUMMARY OF QUALIFICATIONS

- Demonstrated ability to effectively manage start-up/turnaround situations

- Consistent record of achieving and surpassing desired results and creating new

methods of procedures

- Proven record of people development

CAREER HISTORY AND SELECTED ACCOMPLISHMENTS

MCDONALDS ENTERPRISES- Assistant Manager, Charleston, SC

2013-

- Overseeing profit and loss by following cash control, maintaining inventory,

reviewing financial reports, and taking corrective action when needed

- Maximizes success of the system plan by ensuring Local Owner/Operator

understanding and by providing continuous input and feedback to Management

- Overseeing profit and loss by following cash control, maintaining inventory,

reviewing financial reports, and taking corrective action when needed

MCDONALDS CORP- Assistant Manager, Valdosta, GA

2010-2013

- Planned and completed educational training of 20 employees in the concepts of

continuous improvement

- Assists General Manager in interviewing, hiring, orienting and evaluating Team

Members

- Keeps product quality and customer service as an ongoing priority. Resolves

customer complaints as required

PIONEER BANK- Issaquah, WA

2002- 2006

- Receives checks and cash for deposit in savings and checking accounts, verifies

deposit amounts, examines checks for endorsement and negotiability, and enters

transactions into the bank’s records

- Determines customer’s needs, explains various accounts and ownership options and

obtains required information for customer

- Receives payments for mortgage, installment, passbook, and other loans, ensuring

that payments equal the amount due and all late charges, if applicable, are collected

COMMUNITY SERVICE - Issaquah, WA

2003-2006

Boys & Girls Club

- Co-Coordinated youth basketball, baseball, and soccer programs by help

configuring teams as well as coaching a team in each age category.

UNITED STATES AIR FORCE- San Antonio, TX

1992- 1996

- Highly professional, organized leadership skills. Outstanding track record for meeting

goals and objectives through teamwork.

- Trained with extensive high energy. Results oriented. Made decisive decisions.

Committed to excellent.

- Good listener and communicator, as well as people oriented.

- Strong. Innovative. Motivated, and self-directed.

- Graduated at the top of my class with honors.

BURGER KING-Assistant Manager, Bothell, WA

1988- 1992

- Follows disciplinary practices according to company policy and labor laws.

- Assures that the policies and procedures of Burger King Corporation and Restaurants,

Inc. are implemented.

- Improved productivity 8% within a four month period.

- Trains Team Members in all aspects of restaurant operations. Responsible for the

execution of the RighTrack training program

EDUCATION: B. S., Business Management, DeVry, University

1987-1991

B. S., Criminal Justice, DeVry, University

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