Quality Assurance Development
Resume:
Kevin Murphy
**********@********.**.***
PROFESSIONAL SUMMARY:
Kevin Murphy has fifteen (15) years of experience in the Information Technology industry. He has
the following:
• Fifteen years of experience with SDLC
• Two years of experience as a Lead (up to 5 developers)
• Eight years of experience as a QA test analysis (7 manual 1 automated using QTP)
• Six years of experience as a systems analyst
• Four years in UC4 development
• Seven years of experience in an IBM Mainframe environment
• Seven years of experience in COBOL/IMS/DB2/JCL
• Nine years of experience in EDI
In addition, Kevin has the following:
• Highly self-motivated and goal-oriented Lead Developer/Quality Assurance professional with 15
years of experience supporting technology solutions critical to business operations
• 15 year track record demonstrating leadership role in planning, design, development and QA test
with strong analytical, problem solving skills, technical proficiency and ability to manage through
projects from inception to completion in all phases of strategic Enterprise Application
Development
• Competent to apply analytical thinking with essential business skills, management of data and
knowledge to software development life cycle and project management teams
TECHNICAL SKILLS:
• • •
Quality Center Java Windows
• • •
UC4 HTML/XML HP-UX
• • •
Advanced Query Tool Visual Basic Unix/Linux
• • •
Visio C MVS
• • •
IBM PC and Compatibles C++ EDI 811, 834, 820
• • •
SQL Server DB2 XML/XSD
• • •
MSOffice Suite Oracle8i-11g Rest
• • •
Quick Test Professional MS-Access SoupUI
• • •
Power Builder SQL ISO 9000
• • •
Lotus Notes SQL Plus SEI CMM
• • •
FileAid IMS Control-M
• • •
Xpediter DB2 Project Management (I, II)
• • •
TSO ISPF JCL OS/2 VSAM Files
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CLients: Industries:
• •
Health Plan Services Healthcare
• •
Shire Pharmaceuticals Healthcare
• •
AAA Emergency Roadside Assistance
• •
Fiserv Banking
• •
Harvard Pilgrim Healthcare
• •
Alamo/National Travel
• •
AT&T Telecommunications
• •
IBM Telecommunications
PROFESSIONAL EXPERIENCE:
Health Plan Services:
Senior QA Analyst\EDI SME
5/2012 to 9/2013
• Created EDI 834 training guides to assist business analysts, developer, and quality assurance
analysts understand, process, and build 834 data files
• Data modeling of 834 and XML/XSD for both unit test and functional testing phases
• Translated technical business requirements into test plans, test scripts, test cases
• Facilitated and worked with functional teams, technical expertise and support; to trace the
requirement traceability matrix to the application requirements to design and test the elements
• Provide end-to-end quality assurance capabilities, performed all quality assurance functions
within the Software Development Life Cycle including, test strategy/plan and test case
development using Quality Center, data building, test scenario, results tracking and reporting,
traceability using various test methodologies
• Database validation using SQL queues
• Review and instruct other test team member on the transaction flow from external feeds to
downstream databases and various proprietary applications used by our clients
Shire Pharmaceuticals:
Application Administrator/Developer/QA Analyst
11/2011 to 3/2012
• Created a redesign plan to maximize code reusability, and schedule automation while removing
complicities currently coded to reduce the effort needed by support team to analyze the data flow.
This will be utilized when they upgrade from UC4 version 6 to version 9
• Regularly communicates with interdepartmental and external contacts to complete service
request and meet deadlines to comply with service level agreements
• Coordinate with the business to establish requirement for small and mid-size projects.
• Design, code, test, and migrate code through the SDLC
• Executing and validating test cases, defect management, and problem resolution.
• Lead contact for all UC4 issues for all users and developers
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AAA:
Application Support/Programmer
01/2011 to 7/2011
• Analyze and troubleshoot Emergency Roadside Service applications; review the source code for
both the client and server software using Java, C++, and HTML to debug or defect the code
providing the development team with the specific code in error and suggest alternatives to
resolve the defect
• Accessing the database using SQL queues
• Regularly communicates with interdepartmental and external contacts to complete service
request and meet deadlines to comply with service level agreements
• Work well independently as well as part of the team and meet deadlines
• Keeps support documents complete, current and stored appropriately in Wiki Repository
• Participates effectively in client meetings and implementation calls
• Communicates effectively for defect and customer issues and report to management and
development as it leads to changing the process or client needs
• Anticipates client needs and issues and communicates with Delivery Service Management
Organization in a timely fashion
• Review and instruct clients on various parameter settings, configure connections for the client’s
applications and databases to reproduce and correct issues
• Determine various network outages/slowness and remedy or alert the network and system admin
teams of the issue and manage the communication with the client from issue identification
through resolution
Fiserv, INC:
Application Support/ Programmer
02/2008 to 09/2010
• Solely conceived, created, tested and implemented special UC4 file reconciliation processing to
automate special file handling to accommodate holiday and weekend execution which saved an
estimated 22 person days per year to address the issues surrounding the holiday processing;
created a variety of other scripts to improve the accuracy and execution time of multiple
processes; tested all changes and new scripts prior to installing into production
• Create, manage and execute Eloquence DBUTIL functions to enhance database footprint in
support of quarterly releases. Plan and architect steps necessary to incorporate all job,
database, and control card changes; Load code source and executables to multiple servers;
Modify JCL control card during release install; Export jobs and insert modified control cards Using
UC4; Execute Perl scripts in support of release installation; Import jobs into UC4 during release
install; test all release changes in a test environment, then run additional testing with a beta client
before rolling the changes to all clients in production
• Consult with other IT managers, Business managers and decision makers on Product
development and overall project management techniques to improve operational efficiencies by
using various processes
• Participated on a large system migration project to migrate UC4 scheduler jobs from MPE
operating system to UNIX operating system format in support of 2-year long system platform
migration implementation; tested all changes and new scripts prior to installing into production
• Contributes as a consultant in the implementation of the PCI compliancy solutions to meet both
internal and external requirements and comply with contractual and internal standards and
procedures
• Identified opportunities for process improvements utilizing a variety of methodologies and tools
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KBM Repair & Remodeling
Owner
05/2007 to 1/2008
• Small business application support including General Ledger, Accounts Payable, Accounts
Receivable, Marketing Campaigns, and maintaining data validation and integrity
• Ensured that all customers project related concern are effectively addressed and resolved
Perot Systems/Dell
Lead Programmer Analyst/Quality Assurance Analyst
10/1998 to 2/2007
•
• Led a team of programmer/analysts in an IBM MVS/COBOL/IMS/DB2/JCL environment to
troubleshoot and analyze financial application production system issues for global clients across
various spoken languages, time zones, and monetary currencies; interfaced with clients
worldwide while supporting team and participating in analysis, design, coding, testing and
implementation of system corrections; responsible for system status reporting and process
improvements
• Responsible for the native creation and implementation of brand new test environments for
various clients to provide end-to-end quality assurance capabilities where none previously
existed; for multiple clients across multiple platforms in various industries, performed all quality
assurance functions within the Software Development Life Cycle including leading efforts to
implement Full Life-Cycle Testing (FLT), test strategy/plan and test case development, data
building, test scenario execution, results tracking and reporting, traceability using various test
methodologies
• Lead efforts and implemented testing processes and methodologies in an IBM
MVS/COBOL/IMS/DB2/JCL environment for an EDI (electronic data interchange) on an
MVS/UNIX based system with the ANSI X12 Standards. This includes documenting test
strategies, test cases, execution, data building, and verification on multiple platforms. Acting as a
point of contact for the last phase of testing, this role included extensive customer interaction,
root cause analysis with the final outcome being process improvements
• Developed and maintained technical documentation and specifications
• Managed trading partner relationships and developed maps to translate data from XML
format to X12 ANSI format for the 911 transactions
• Translated technical business requirements into high level and detail design documents or test
plans, test scripts, test cases depending on my development or QA role
• Utilized varieties of hardware, software technologies including new code construction,
modification to existing modules by applying software development life cycle (SDLC) processes
to implement automated solutions to business problems.
• Responsible for providing technical solutions through the use of HIPAA Ecommerce within
Harvard Pilgrim/UnitedHealth Group on their joint venture
• Facilitated and worked with functional teams, technical expertise and support; to trace the
requirement traceability matrix to the application requirements to design and test the elements
• Created complex SQL queues for use in programs as well as analysis of the database
• Created test scripts using tool such as Quality Center and made sure software test passed
expected results before implementation
• Developed and maintained complex mapping of Electronic Data Interchange business
requirements of healthcare data
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EDUCATION:
• Valencia Community College; Computer Science; 3.4 GPA; last attended 1999
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