Customer Service Sales

Brent Wallin *** Scenic View Drive, Hyrum, UT ****9

***********@*******.*** • Cell 435-***-****

Sales/ Outside Sales/ Trainer/ Customer Service/ Manager

Strengths

I am seeking a career with a progressive company that can utilize my years of experience to its potential. I am goal

oriented and excel at smashing quotas. I make customers feel like they are my one and only client.

Experience

Stevens Henager College 2012-2013

Online College Recruiter

Enrolled students throughout the United States to take online college classes. Prospecting consisted of cold calling

8 hours a day from an auto dialer. I worked from a home office and had to attend meetings in Salt Lake City every

two weeks. Follow up skills and being able to help students envision what they life will be like with the degree were

used daily. Gathering of information as well as helping them to sign documents electronically.

Call Assistant Logan, Utah 2010 - 2012

Trainer

Prepare, schedule and perform training of new hires. Keep up to date with changes in the software and company

policies. Offer on-going training to existing call center employees including account opening,

compliance and regulatory training, transaction processing, sales techniques, and coordination of security.Coordinate

and implement all activities related to several training Teach all aspects of job and sending out invitations to

participants, instructor scheduling, maintaining sign-in records, ensuring correct room set-up and equipment, creating

or ordering materials and maintaining inventory. Recommend research and develops training courses for supervisors.

Provide support for mentoring program for new employees.

• I was made trainer after being with the company one week.

• I am able to adapt to all different personality types and used my sales training and knowledge to teach and "sell"

the company to new employees.

• Have had more trainees qualify for the company training bonus than any other trainer in company history.

Dollar Tree, Logan, Utah 2008 - 2010

Assistant Manager/ Freight Manager

Preformed all aspects of retail management including sales, hiring process, and customer service. Display and

restocking. Use of plan-o-gram and following company directives and policy in a timely manner.

• I was assistant manager in three different stores and each store saw a significant increase in sales when I arrived.

• Customer service and teaching the associates how to treat customers as well as keeping morale up and retaining

current employees was my main functions.

• I was offered my own store in Wyoming but elected to stay in Cache Valley rather than relocate.

CCP Industries, Cleveland, OH 2004 - 2008

Outside Sales/ Area Manager

Sold industrial supplies and wiping cloths to industries in the northern Utah/ southern Idaho territory. Our company

targets showing the value of using disposable wiping cloths as opposed to cloths from a laundering service. CCP

carried a variety of different items to be used in the workforce and was constantly changing the assortment that was

offered to customers. I worked from my home office and traveled throughout Utah and Idaho.

• I was a member of the President's Club and was started with only northern Utah but was given southern Idaho as

my skills grew and territory was managed to warrant a reward.

• Retained and increased sales from present customers as well as brought new customers on board.

• Brought growth in double digits to a territory that was overlooked and neglected to a very profitable and

desirable territory.

Herald Journal, Logan, Utah 1990 – 2004

Advertising Sales

Wrote, designed, and helped produce short and long range advertising campaigns for customers. Suggested sales

promotion techniques to retail dealers to increase traffic and sales. Learned all aspects of advertising sales as well as

maintain close personal contact with clients.

• Attended many different sales technique seminars including top of mind awareness and many others.

• Ability to work under pressure and meet deadlines and write and increase yearly contracts. My best customer

exceeded their contract by more than 50% because of good results.

• Once again grew the territory to as large as it could be within the confines given me.

Education

A.A., Speech/ Drama

College of Southern Idaho, Twin Falls, Idaho

H.S., [ Major ]

Jerome High School, Jerome, Idaho

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