Technician Customer Service

Larry Johnson

***** ********* ******

Cleveland, Ohio 44111

216-***-**** Home Phone

216-***-**** Cell Phone

Email: **********@*****.***

April 16, 2014

Recovery Resources

Community Psychiatric Supportive Treatment (CPST)

Cleveland, OH 44101

Attention: Human Resources

It has come to my attention through the ZipRecruiter website, that your

company has employment opportunities. Please accept this letter of

interest as the first step in the hiring process. My qualifications

towards the employment process are outlined below:

. Recently, I received a certificate for A+ through the CISCO

Network Support Specialist Program at Cuyahoga Community College -

Metro Campus

. Solid experience in Case Management, CPST and Community

Support Services.

. Bachelor's Degree in Clinical Psychology and Counseling, as

well as continuing education courses and certification as a

Psychiatric Technician.

. Two years experience as a Senior Licensed Psychiatric

Technician, supervising 15 staff members per shift (1stand

2nd shifts), and 3 staff members on 3rd shift, totaling 13 years as

a Licensed Psychiatric Technician.

. Provide professional documentation and maintain accurate

records, both electronic and hard copies.

. Extensive communication skills for a diverse population of

people with various backgrounds and extenuating circumstances.

. Well known for being punctual and dependable.

. Easily follow directions, a dedicated and optimistic team

player.

. And numerous more attributes - too many to list here.

The opportunity to work for your organization seems very appealing to me,

and I look forward to speaking with someone soon for potentially continuing

the employment process. If necessary, I can be reached at 216-***-****, or

by email at **********@*****.*** to schedule a time for further

engagements. I Thank you for your time and your consideration.

Sincerely,

Larry Johnson

Larry Johnson

12009 Brooklawn Avenue Home Phone: (216)

938-9507

Cleveland, Ohio 44111 E-mail:

**********@*****.***

QUALIFICATIONS

. CompTIA A+ Certified

. Microcomputer Technician

. All Microsoft Products

. Social Services & Case Management

. Mental Health Services including Dual Diagnosis and MRDD Patients

. Excellent Interpersonal and Customer Service Communication Skills

EDUCATION

2012 Networking Technician Certificates Cuyahoga Community

College - Cleveland,

Ohio. CompTIA A+ Certified Microcomputer Technician, Network

Support Specialist

Program, and Job Readiness Training.

2006 Hamrick School Certificates Hamrick School - Medina,

Ohio

Ohio Commercial Motor Vehicles, Class - A Advanced Truck

Driving, and Defensive

Driving.

1997 Bachelor of Arts Degree Sonoma State University

- Rohnert Park,

California. Clinical Psychology/Counseling.

1992 Associates of Science Degree Santa Rosa Junior

College - Santa Rosa,

California. Psychiatric Technician/Computer Science.

1987 United States Military Service U.S. Navy - San Diego,

California.

Basic Training

CERTIFICATIONS

2012 CompTIA ID # COMP001020432614 Exp. Date: June

29, 2015

2008 Goodwill Industries Of East Central Ohio, Inc.

Powered Industrial Trucks

2005 Bettcher Amhearst Metal Stamping Tow

Motor/Forklift

WORK EXPERIENCE

. Assist a high volume of customers concerns, inquiries, concerns,

complaints, as well as customer usage, account, and billing

. Calculates specific charges and makes billing adjustments as necessary

. Evaluate customer eligibility for billing and service programs, bill

extensions, and extended

payment arrangements

. Explain policies and procedures and billing process

. Answers simple billing questions

. Inform customers of possible reasons for high or low bills and the

steps necessary to resolve problems

. Advise consumers of service programs and special billings available

Larry Johnson

. Complete necessary forms, documents, or letters to establish new

accounts, establish or terminate service, request repairs, issue

permits, and initiate account adjustments

. Document information into records

. Process service requests and applications for various permits

. Refers customers to appropriate offices or agencies and follow up with

customer if necessary

. Coordinates daily computer system operations

. Follow all operations and safety policies and safe work practices

. Support and train system users

. Install, configure, troubleshoot, and maintains computer

hardware/software

. Support work stations, printers, and servers

. Evaluate hardware/software currently in use and implement upgrades

. Coordinate with vendors to purchase, repair, or replace

hardware/software

. Administer and maintain maintenance contracts and leases

. Implement safety and preventive maintenance procedures

. Manage and maintain security systems

. Evaluate, recommend, manage, and maintain all office technologies

. Performs other job-related duties as required.

. Demonstrate operations, safety policies, and safe work practices

. Attend and participate in training and continuing education

. Properly utilize safety equipment at all times.

. Provided intensive case management and community outreach.

. Assessed client needs and developed individual plans of treatment.

. Empowered clients by refining and building their skills for

independence.

. Eliminated barriers and coordinated multiple avenues of resources.

. Conducted group sessions for orientation, eligibility guidelines, and

profiling

. Provides support for personal computers in both a network and stand-

alone environment

. Troubleshoot and integrate services as needed

. Act as a liaison to other departments

. Assesses issues or problems with hardware/software and solve

. Provides technical support services

. Attend and participates in operations and safety training classes and

demonstrates competence

. Wears and properly utilizes safety equipment

. Performs other job related duties as assigned

. Drop and Hook Semi Trailers, Load and Unload Semis, Deliveries and

Pickups, and Box Trucks

. Non-Hazardous Tanker Trucks, Grease Trap Trucks, Vans, and Dump Trucks

. All shipping and receiving operations including computerized

documentation and record keeping

. Maintain and calibrate all motor vehicle equipment, shipping and

receiving apparatus and machinery

. Operate/Driver city and county public buses and maintain pre-

determined time schedules

. Adhere to all safety rules and

Employment History

05/10 - 08/11 Case Manager II

Volunteers of America Cleveland, OH

10/05 - Current Temporary

Area Temps Lakewood, OH

04/07 - 06/08 CDL-A Driver/Shipping Clerk

Goodwill Industries Cleveland, OH

Larry Johnson

09/05 - 03/07 Community Psychiatric Supportive

Treatment Specialist

North East Ohio Health Services Beachwood, OH

09/01 - 07/03 Community Support Specialist

Murtis Taylor Cleveland, OH

12/97 - 12/99 Licensed Psychiatric Technician/Adult

Mental Health

San Francisco General Hospital San Francisco, CA

08/88 - 09/99 Senior Licensed Psychiatric Technician/

(MR/DD)

Sonoma Developmental Center Sonoma, CA

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