Customer Service Sales
Resume:
Douglas A. Schofield
**** ******** **. **** **** Beach, Florida 33413
**********@*****.***
EXPERIENCE SUMMARY
My experience as a manager and project leader has provided me with the skill sets to step into a position and
perform with excellence. Chief among these skills are:
3 The ability to formulate a vision and communicate that effectively to employees, superiors, and the
general public.
4 The application of critical thinking and continual training in order to sustain excellence and improve
performance.
5 Team building and leadership with a focus on creating an environment that fosters optimal
performance, education, and open communications.
EMPLOYMENT HISTORY
SMS-TNG Print Media Merchandising - West Palm Beach, Florida
2010 - Current
Merchandising/Customer Service
Accept all incoming deliveries at store locations, distirbute product to shelves keep all products in date
and remove out of date items to be shipped back to distibution point.
Work closely with store managers to complete needed changes and special projects.
Promote good quality relations with customers and staff.
Point Blank Body Armor – Ft. Lauderdale, Florida
2001 - 2009
Account Associate, Customer Service/ Project Manager
Oversee all functions of the East Coast sales team involving factory production, liaison with
purchasers and distributors, data input of orders to ensure accuracy and completion thru shipping.
Directed all areas of product information to distributors to end users and collect information for the
dissemination to the product reps in the East Coast Sales team.
Responsibilities also included monitoring the factory related aspects of sales and
distributor relations.
Maintaining proper relations with factory leads and supervisors, using the
latest available software to track production items and track shipping.
To communicate with distributors and field reps the needs of end users and corporate staff on
a daily basis.
Solve all problems in a timely manner and create positive responses from customers.
The Right Click – Davie, Florida
1999 - 2001
Sales Assistant
Personal Assistant to the lead sales staff, helping with presentation, public speaking engagements
and outside sales functions as requested.
Meet with current clientele to assist with upgrades and meet with perspective clients to
assist them in realizing their needs.
Assist in planning the day to day needs of the office, supplies and confirming the activities
to all senior sales staff.
Park & Go – Coral Springs, Florida
1996 - 1999
Lead Customer Service/Sales
Researched and wrote the guidelines for the customer service department and made
presentations on these guidelines to both board members and investors.
Designed a specific customer service plan in order to most efficiently and most
effectively meet customer needs for a multi-service broadband provider focusing on
high-speed internet, digital television services, and telephone services to OTR truckers.
Trained members of the customer service team in up-selling products and sales
techniques to assist them in increasing revenue for the company.
EDUCATION
Palm Beach Community College
6 Major: Astronomy Minors: Applied Mathematics
7 United States Army Leadership Training Course
8 CPC Ballistic Plate Training Certificate
9 Owned abd Operated a small photography business.
COMPUTER LITERACY
•15 MS Office Suite, through XP •16 Windows OS 95 - XP, Vista, MCSE (98-99)
•17 SMTP, POP3, HTTP, FTP, HTML
References Available Upon Request
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