Customer Service Marketing

JACOB HOWRAN

RR #** Peterborough

Peterborough, Ontario

K9J 6Y2

705-***-****

**********@*******.***

HIGHLIGHTS OF QUALIFICATIONS

• Proficiency in MS Word, Excel, PowerPoint and Access

• Analytical, research and problem solving skills

• Excellent oral and written communication skills

SKILLS AND EXPERIENCE

Customer Service

• Proficient with merchandise transactions

• Receiving and logging complaints

• Daily work completed in the receiving payment sector

• Arranging for refunds and credits

• Explaining the type and cost of services offered

• Answering inquiries and providing information to customers

Administrative

• Filing forms in regards to issues that need further research

• Coordinating with supervisors to come up with solutions to consumer issues

• Obtaining confidential information while accurately updating customer accounts

• Counting inventory and calculating sales figures for the day or shift

• Reading and researching relevant materials to stay current in programme knowledge

• Coordinating with other departments to help solve customer issues

EDUCATION

Diploma in International Trade

Sir Sandford Fleming College- Peterborough, Ontario, Canada 2002-2005

Took courses related to the following aspects:

• Freight Forwarding: Consolidating products for shipment and customs

• Logistics: Getting products to their destination in the most efficient manner

• Customs and Excised Regulations: Complying with custom rules and regulations

• International Market and Analysis: How to analysis and plan market entry

• Import and Export Marketing: Marketing based on country and cultural factors

Bachelor of International Business

Griffith University-Brisbane, Queensland, Australia 2008-2009

Took courses in regards to:

• Micro and Macro Economics: Study of economies on a small and large scale

• International Corporate Finance: In regards to currency exchanges and contracts

• International Law: Regarding international regulations and contracts

• Business and Politics in the Asia Pacific Region: South East Asian Politics

• International Marketing: Marketing products in their respective regions

WORK EXPERIENCE

Call Centre Representative

Sykes- Peterborough, ON November 2009-Present

• Selling products to prospective and existing customers

• Dealing with billing disputes

• Maintaining and changing of customer accounts

• Negotiating pricing and contracts with the customers

• Adapting to changes in policies and work environment

Call Centre Representative

Teleperformance -Peterborough, ON October 2006-June 2008

• Technical Support, Troubleshooting and Hardware Exchanges

• Handling of billing disputes

• Negotiating pricing and contracts with customers

• Diffusing passionate customers and situations

Gas Station Attendant

Cango Incorporated- Peterborough, ON December 2002-September 2006

• Training new employees on procedures

• Inventory and balancing of accounts

• Serving customers and taking payments

• Comparing pricing with competitors

AWARDS /ACHIEVEMENTS

• Letter of Achievement from Sir Sandford Fleming College

References available upon request

Contact this candidate