Customer Service High School
Resume:
Roanoke VA, *****
Christopher West
****************@*****.***
Objective
To have a position where I can use my aptitude and hardworking ability to benefit others, using
excellent analytical and technical skills to provide the greatest level of service. I have over 6 years
of experience in the field of retail, and will aptly use what I’ve learned to improve a company’s
profitability. I am looking to secure a position with a well-established organization that will lead to a
lasting relationship in the field.
Education
Virginia Western Community College
2011-2012, Accounting
Related Coursework
-Entry level business course
-Computer Applications Course
William Fleming High School
Graduated, June 2010
Related Coursework
-Computer Applications Course
-4 Years of Spanish Language Courses
Professional Experience
Wells Fargo - Financial Specialist
Sept. 2013 - Current
-Use high analytical skills to help educate customers on Wells Fargo products and
services, ensuring that all of their needs are met with the correct products.
-Accurately interpret loan structure and documentation requirements.
-Create loan documentation that is complete and accurate.
-Exercise ability to work independently, accurately, and efficiently.
Sprint Nextel Corporation – Consultant
Jan. 2012 – July 2013
-Exceeded expectations in providing solutions for customers seeking our products and
services.
-Provided a high level of customer service support with product expertise and advanced
selling skills.
-Excelled in a highly competitive, fast paced environment, with ability to keep composure.
-Gained experience working with advanced technologies, including computers, and
computer software.
-Participated in outbound programs to maximize positive relations with existing customer
base and new customer prospects.
-Detailed management of customer credit and account information.
JCPenney – Customer Service Specialist
Nov. 2009 – Dec. 2011
-Provided customer service for patrons in person, over the phone, and via computer.
-Operated the switchboard handling and transferring in-going and out-going calls.
-Basic receptionist duties.
-Help customers place, track, and return catalog orders.
-Operated money till to provide emptying registers with cash refills.
-General use of computers for various tasks.
-Entice customers to open new JCPenney credit cards and place orders.
Wal*Mart – Customer Service Associate
Feb. 2008 – Oct. 2009
-Customer service working with and fixing consumer problems.
-General cashiering.
Other Skills
-Intermediate skill with the Spanish language.
-Advanced skill with computers and computer hardware.
-Advanced skill with Microsoft Excel, Word, Access and PowerPoint.
-75+ Words Per Minute typing ability.
-Data entry experience
-Rapid learner with a high retention rate for information.
Accolades
-3 years in the Plato Education Program
-3 years in the International Baccalaureate Program
-3-time Elite “All-Star” Associate at JCPenney
Contact this candidate