Sales Representative Manager
Resume:
PATRICIA ADDIS
SAN ANTONIO, TEXAS, 78227, UNITED STATES
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IT SYSTEMS ADMINISTRATION
DEDICATED TECHNICAL PROFESSIONAL COMBINING 6 YEARS OF IT-RELATED EXPERIENCE FOR U.S.
ARMY WITH SOLID BACKGROUND IN DAILY SYSTEMS OPERATIONS, NETWORK PERFORMANCE
MONITORING, AND TECHNICAL SUPPORT/ TROUBLESHOOTING. TRACK RECORD OF EXCELLENT
INTERPERSONAL SKILLS, EFFECTIVELY COMMUNICATING TECHNICAL INFORMATION TO ALL
LEVELS OF STAFF AND MANAGEMENT. SKILLED TEAM LEADER; CAN DIRECT MULTIPLE TASKS
EFFECTIVELY AND MASTER INNOVATIVE SOFTWARE AND TOOLS. THRIVE IN HIGH-PRESSURE
SITUATIONS REQUIRING FOCUSED DECISION MAKING. POSSESSES ACTIVE SECRET SECURITY
CLEARNACE.
CERTIFICATIONS AND TRAINING
COMPTIA A+ PREP COURSE - COMPTIA NETWORK+ CERT - CLOUDU CERT - COMPTIA LINUX+ PREP
COURSE – APACHE – TESTOUT NETWORK PRO CERT
ADDITIONAL SKILLS
• PROFICIENT IN ACTIVE DIRECTORY, MICROSOFT OFFICE, OUTLOOK, AND MULTIPLE
REMEDY DATABASES
• PERFORMED BACKUPS USING SHAREDRIVE STORAGE
• ABILITY TO TAKE APPROPRIATE ACTION ON SYSTEMS WITH KNOWN INFECTIONS OR
SECURITY VIOLATIONS
• EXPERIENCED WITH WINDOWS XP/VISTA/WIN7
• TRAINED ON VOIP (VOICE OVER INTERNET PROTOCAL) TECHNOLOGY
• 7 YEARS EXPERIENCE IN CLERICAL AND OFFICE ADMINISTRATION
PROFESSIONAL EXPERIENCE
DIGIKEY CORPORATION
INBOUND SALES REPRESENTATIVE JANUARY 2014 – FEBRUARY
2014
• PROCESS FAX, EMAIL, INTERNET ORDERS AND SALES INQUIRIES FOR THE DOMESTIC AND
CANADIAN CUSTOMERS. RESPOND TO INBOUND PHONE CALLS REQUESTS FROM THE
CUSTOMERS AS WELL AS COLLABORATE WITH OTHER INTERNAL DEPARTMENTS TO
PROVIDE SUPERIOR SERVICE TO OUR CUSTOMERS.
UNITED STATES ARMY
INFORMATION SYSTEMS ANALYST/ SENIOR LAN MANAGER SEPTEMBER 2006 - APRIL 2013
• CHARGED WITH INSTALLING, SUPPORTING, AND MAINTAINING COMPUTER SYSTEMS, AND
PLANNING FOR AND RESPONDING TO SERVICE OUTAGES AND OTHER PROBLEMS.
• PROJECT MANAGEMENT FOR SYSTEMS-RELATED PROJECTS.
• REPAIR AND RECOVER FROM HARDWARE OR SOFTWARE FAILURES.
• APPLY OS PATCHES AND UPGRADES ON A REGULAR BASIS, AND UPGRADE ADMINISTRATIVE
TOOLS AND UTILITIES. CONFIGURE / ADD NEW SERVICES AS NECESSARY.
• ANALYZE, ISOLATE, AND CORRECT ISSUES REPORTED BY USERS.
• INTEGRATION EXPERIENCE WITH OTHER SYSTEMS RELATED TO WINDOWS OPERATING
SYSTEMS.
PATRICIA ADDIS
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IT SYSTEMS ADMINISTRATION
• MAINTAIN AND OPERATE A/V EQUIPMENT.
• RECOGNIZED FOR RE-ESTABLISHING THE NETWORK INFRASTRUCTURE THROUGH
CONSTANT COORDINATION WITH VENDORS AND TECHNICIANS.
• DEVELOPED AND INTERPRETED ORGANIZATIONAL GOALS, POLICIES, AND
PROCEDURES.
• TRAINED AND SUPERVISED STAFF AND PARTICIPATED IN STAFFING DECISIONS.
• DIRECTED DAILY OPERATIONS OF DEPARTMENT, ANALYZED WORKFLOW, ESTABLISHED
PRIORITIES, DEVELOPED STANDARDS, AND SET DEADLINES.
• MAINTAINED ACCOUNTABILITY FOR ALL COMPUTERS, PRINTERS, DIGITAL SENDERS,
COPIERS, PLOTTERS, AND CELL PHONES WITHIN THE UNIT.
• IDENTIFIED AS THE IMO (INFORMATION MANAGEMENT OFFICEER) AND THE IASO
(INFORMATION ASSURANCE SECURITY OFFICER).
EDUCATION
UNIVERSITY OF INCARNATE WORD SAN ANTONIO, TEXAS UNITED STATES
BSBA INFORMATION SYSTEMS CURRENT STUDENT
JOHN JAY HIGH SCHOOL SAN ANTONIO, TEXAS UNITED
STATES
WARRIOR LEADERS COURSE FORT HOOD, TEXAS UNITED
STATES
GRADUATED COMMADANT’S LIST AS PART OF THE TOP 20% RECOGNIZED FOR SUPERIOR
LEADERSHIP SKILLS
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