Manager Management
Resume:
Jo A. Indelicato
Owings Mills, MD 21117
***********.****@*****.***
EXPERIENCED TRUSTWORTHY
DEDICATED
Highly accomplished and creative individual with proven experience in improving and managing
office operations. Knowledge of various Microsoft software, strong attention to detail, ability to
multi-task, superior organizational and time-management skills, professional demeanor,
exceptional written and verbal co mmunication along with strong work ethic.
PROFESSIONAL EXPERIENCE
Suite Salutations (2011-present)
Owner/Instructor
Private and group yoga instruction to fitness centers, retirement homes, senior living facilities,
schools and corporations. Classes specifically designed to help clients improve flexibility,
increase range of motion and reduce stress. Individual attention is given to each client to work
within their limitations. Development of meditations and mindfulness programs to reduce stress
and tension. Recent clients: Health Fitness, Merritt Athletic Club, Soulful Eruption
SystemWare, Inc. (2006-2007)
Office Manager
Increased booth traffic and sales leads by creatively designed marketing materials, to include
multi-media presentations, for new product launch at the National Technical Investigators’
Association show in Sacramento, CA. Management of project timeline, pricing, and coordination
of all shipping and distribution. Provided cost analysis on future attendance at trade conferences
saving over $10,000 in travel expenses alone. Approved decisions, requests and expenditures, in
the absence of senior staff, in accordance with company policies. Implemented and managed
new database allowing for client management, equipment inventory, and asset tracking. Provided
executive level administrative and travel support to the Vice President and Operating Officer of
the East Coast Regional Office to include top-secret, security clearance meetings and travel
accommodations. General front office reception and administration.
U.S. Lender, Inc. (2005 – 2006)
Operations Manager/Compliance Specialist
Responsible for all facets of human resources to include benefit administration, 401K, payroll,
interviewing potential employees, background checks, new hire orientation and training.
Managed quality control and customer relations. Served as the corporate liaison to assist with the
opening of additional locations. Expanded lending territory by 75% by obtaining various state
licenses. Conducted internal audits of closed loans to ensure compliance with state laws.
Developed and maintained investor relationships. Reduced payables with contract renegotiation
and proper organizational maintenance. Created multi-media marketing presentations, mailers
and magazine publications. Supervised all administrative employees. Extensive administrative
support to the President and Chief Operating Officer.
Bay Capital Corporation (2002 - 2004)
Executive Administrator
Monthly reconciliation of 8 high volume bank accounts. Assisted legal counsel with expanding
lending territory in over 35 states. Successful collection of delinquent mortgage payments to
avoid foreclosures. Management of personal and company wide financia l data including tax
returns and financial reports. Conducted month end reporting and disbursements for various
entities within corporation. Administered landlord/tenant compliance and property management.
HR support to include new hire paperwork, state licenses and compliance for loan officers.
Provided superior executive level support to the President and Vice President.
EDUCATION
Anne Arundel Community College – Business Management
Catonsville Community College – Web Design
Villa Julie College – General Studies
SOFTWARE KNOWLEDGE
Microsoft Outlook Microsoft Word Microsoft Excel
Microsoft Access Microsoft Power Point Adobe Acrobat Reader/Editor
Adobe Illustrator Flash MX Dreamweaver
QuickBooks Internet/Intranet Google/Safari/Firefox/IE
DropBox Google Drive iPhone/iPad Applications
References furnished upon request
Jo A. Indelicato
***********.****@*****.***
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