Customer Service High School

Matthew C Fuhrman

**** ***** *** *****, **********, WI 53546 608-***-**** f **********@*****.***

Objective

To obtain a position at your company that will enable me to utilize my communication and safety skills.

Education

sep 2000 to mar 2005 U niversity of wisconsin whitewater

Major: Occupational Health and Safety

Related coursework: Business Aspects of Occupational Health and Safety

High school diploma 2000 m ilwaukee bay view high school

Related coursework: General Education

Skills & Abilities

Management

Manage employees working safely while maintaining productivity

Prepared employee schedules and time cards

Forecast inbound trailer volume

Apply basic management functions within my department and the organization

Possess excellent problem solving and research skills

Goal oriented and ability to work under pressure

Communication

Utilize effective communication skills by listening and directing employees, team members, management, and

customers to meet their needs.

Technical skills

P roficient in the following: MS Word, MS PowerPoint, MS Outlook

E xperience

Operations supervisor u nited parcel service aug 2006 - present

Increase work production and company quotas while maintaining employee safety and satisfaction

Dispatch and communicate with drivers to expedite service

Designate and coordinate responders to hazardous spills

Resolve customer complaints

Create and maintain policies and procedures

Facilitate and coordinate monthly production meetings

Provide education and training to all staff members

Manage 20 staff members

Responsible for education and training staff on safety compliance

Adhered to rules and regulations for OSHA

CASH IER CORD IOS L IQUOR S EP 2004 – AUG 2006

Provide friendly and positive customer service to patrons and visitors

Perform accurate and timely cashier functions

Perform required ID checks on customers and notified management of violations and concerns

Complied with all regulation regarding sales transactions

Restocked shelves and filled coolers

Performed periodic inventory of stock on hand

Closed out register (s) and balanced cash drawers daily

security officers d lk enterprises mar 2003 – aug 2004

Maintained safety of residents at apartment complexes

Informed and communicated safety concerns to all residents

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Facilitated communications between security officers

Investigated and/or reported hazards, unusual or suspicious circumstances to Management

Checks doors and windows of building to ensure they are tightly closed and locked; notes in written log any

u nlocked doors/windows; submits information to supervisor

Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions

Assists any persons in building or on grounds needing directions or campus information

Knowledge of basic security and fire inspection procedures

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