Customer Service Sales

Claudia M Espinal

Paterson, NJ ***** Cell 862-***-****

SUMMARY OF SKILLS

Vital signs Water treatment procedures Phoenix meter calibration

Phlebotomy Lab procedures Sterile technique procedures

Medical terminology Legal &medical ethics Cannulation procedures

Specimen collection Nutrition management Dialysate delivery procedures

CERTIFICATE

American Heart Association (BLS/CPR) 03/23/15 HIPAA Blood borne pathogen (OSHA), NCCT

Phlebotomy Certification, Board of Nephrology Examiners Nursing and Technology (BONENT)

Certification Pending.

EDUCATION

Start Career Academy Clifton NJ 2013-2014

Courses: Introduction to Dialysis and Renal Disease, Patient Care and Clinical Fundamentals, Psycho

Social Aspects of ESRD, Nutrition and Pharmacology, Hemodialysis Tech I, Hemodialysis Tech II,

Clinical and Professional Practicum, Phlebotomy and Certification Preparation and Review.

RELATED EXPERIENCE

Start career academy Clifton NJ 2013-2014

Hemodialysis Technician Program Internship

• Perform phlebotomy procedures on patients, obtain live blood draw and urine specimens

• Simulation of Cannulation procedures

• Obtained Vital Signs, height and weight measurements

• Assisted with clinical procedures and pre/post patient evaluation and assessment

• Simulated machine and patient monitoring

• Simulated initiation and dialysis take off procedures

• Maintained, cleaned and decontaminated equipment and treatment areas and proper

disposal of contaminated supplies

• Simulated start up and shutdown of Hemodialysis related equipment

EXPERIENCE

M&M Management Corp., Paterson NJ 07524 2003-to present

Retail Sales Associate

Providing excellent customer service through building strong associate/customer relationships,

maintaining monthly department sales productivity and performing daily department maintenance.

PECATA ENTERPRISES CORP, PATERSON NJ O7514 2002-2003

Assembly Technician

Assemblies of merchandise, input orders maintain supplies and oversee machinery w/ orders

Assist w/inventory display, merchandising and placement of stock

CORONA FOOD PLAZA, BRONX, NY 1999 – 2002

Cashier

• Communicated with sales team from different stores regarding customer requests

• Receive payment by cash, check, credit cards, food stamps payments

• Issue receipts refunds, credits, or change due to customer

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that

there is a adequate change

• Establish or identify prices of goods services or admissions an tabulate bills using calculators,

cash registers or optical price scanners

References: Upon request

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