Services Manager

ROBERT “BOB” PERRY

*** **** ****** *** ****, LIVINGSTON, NEW JERSEY 07039

*********@*****.***

***.*****@********.***

HTTP://WWW.LINKEDIN.COM/IN/ROBERTPERRYTECH

QUALIFICATIONS PROFILE

Analytical, solutions-focused, and goal-driven IT professional with progressive experience in all facets of information technology; complemented with strong knowledge of process improvement. Powered with unyielding expertise in implementing effective programs globally; leading, motivating, and training individuals and teams; formulating and introducing policies and procedures; and coordinating with staff to achieve organizational goals and objectives. Recognized for high critical thinking abilities, problem-solving techniques, and excellent presentation talents.

Areas of Expertise:

Project Management Advanced Technology Application Development Data Recovery

Systems Acquisition and Configuration Project Life Cycle Leadership, Training, and Development

SELECTED ACCOMPLISHMENTS

- Played an integral role in the international harmonization of IT platforms during the merger of Ciba-Giegy Pharmaceuticals and Sandoz Pharmaceuticals that systematized IT systems globally

- Produced controllable costs and reduced internal and external maintenance costs by instituting the organization’s Internet brand websites

- Designed and implemented the standardization of single sign-on technologies which lessened the number of passwords users and number of help desk calls

- Decreased the cost of shared drive space and increased user collaboration by implementing SharePoint services

PROFESSIONAL EXPERIENCE

Novartis Pharmaceuticals, East Hanover, NJ (1997–Present)

Services Manager in DI Operations 2013–Present

- Provide expert supervision to the development and maintenance of corporate systems architecture including applications, data, and infrastructure

- Direct the integration of new technology, such as mobile applications and cloud-based resources into existing systems

- Prepare and submit reports on infrastructure products and new technology to the management and technical staff

- Assign tasks and projects to various personnel and evaluate their performances

- Directly report to the systems architecture head; coordinate the development of overall project plans and timetables

SharePoint Solution Architect –Development Informatics 2010–2013

- Created and implemented a change management plan for SharePoint

- Assumed full responsibility in leading offshore developers while maintaining all documentation and testing exercises in a highly regulated GxP environment

- Rendered key support to the Development Department in managing SharePoint requirements including ad-hoc troubleshooting of end user sites; coordination of SharePoint change management activities; and development of out-of-the-box solutions and workflows

- Teamed up with a team using an agile development mythology; attend meetings to discuss overall operations in the department and the needed improvement in processes

- Displayed outstanding leadership skills in handling technical project coordination activities for multiple SharePoint 2010 projects within the Development Informatics

- Utilized knowledge of Microsoft SharePoint 2010 in developing unique business solutions

- Collaborated with business partners, project managers, and offshore developers to identify needs and implement innovative solutions that meet business objectives

Operations and Service Delivery Manager –Enterprise Application Integration 2005–2010

- Ensured that the system operates efficiently; checked for potential failures; and worked with the off-shore staff to restore log files

- Coached and mentored technical contractors including interviews, contract negotiations, time and resource management, and team building

- Regularly monitored and ensured that all hardware and software components were properly installed

- Exhibited superior talents in the research, evaluation, and testing of new EAI architectures to maintain monitor security technology trends and requirements

- Produced and established EAI operating model including the processes and tools for gathering program and project development

- Maintained constant coordination within the IT organization to ensure compliance with regulatory requirements, corporate standards, and best practices

- Showed paramount efforts in ensuring global alignment with Novartis EAI Novartis space

Technical Account Manager, e-Business –Switzerland and USA 2001–2004

- Provided high-level technical assistance to the full life cycle project management for multiple Internet, intranet, and extranet development projects on the J2EE platform which supported various business groups, such as eMarketing, medical affairs, sales, and research

- Demonstrated outstanding project management skills for internal group projects including the planning, design, and implementation of content management system

- Implemented operational systems for Sun Directory Services (LDAP) to provide a homogenous single sign-on (SSO) identity management system for intranet applications of employees worldwide

Earlier Positions Held:

IT Infrastructure Support Specialist –Global IT Infrastructure (1998–2001)

Software Specialist (1997–1998)

EARLIER CAREER

Ciba-Geigy Corporation, Summit, NJ

Senior Systems Analyst

United States Navy, Norfolk, VA

Petty Officer II Class

EDUCATION

New Jersey Institute of Technology (NJIT), Newark, NJ

Master of Science in Information Systems Management

Montclair State College, Montclair, NJ

Bachelor of Science in Information Office Systems

PROFESSIONAL DEVELOPMENT

2013 GxP Training

2012 SharePoint Business Intelligence

2011 Agile Systems Development Managing SharePoint 2010

2010 Information Technology Infrastructure Library (ITIL)

2007 CompTIA LINUX+

2005 Foundation in IT-Service Management

2002 Sun Directory Server 5.x Operations

2000 Interwoven Team-site Administration

1999 Microsoft Certified Systems Engineer (MCSE) Cisco Network Associate (CCNA)

Microsoft SQL 7.0 Administrator

PROFESSIONAL AFFILIATION

Information Systems Security Association (ISSA)

ACTIVITIES

Township Committee Consulting

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) - Windows - UNIX - LINUX Servers/Workstations

Apache - LAMP - TCP/IP - PHP PERL - HTML/XML - AS/400s - Samba - CGI - MySQL - Oracle - Lotus Notes

SQL - LDAP - JMS - Tibco - Microsoft SharePoint 2007/2010 - JQuerry - InfoPath - Nintex Workflow

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