Customer Service Sales

ABIGAIL YIRRAH

**** ******** ***** **** * Springfield, VA 22153 * 571-***-**** * ******.*****@*****.***

CORE QUALIFICATIONS

* Exceptional Organizational and Leadership Skills * * Broad Research and Consulting Background * * Trained Public Speaker *

* Efficient Team Player/Leader * * Technically Proficient in Computer Systems/Software * * Effective Communicator *

EDUCATION

Bachelor of Arts, Pre-Law – Philosophy, University of Mary Washington, Fredericksburg, VA May 2014

Undergraduate Courses, Social Sciences, The Northern Virginia Community College, Woodbridge, VA Dec 2009

PROFESSIONAL EXPERIENCE

University of Mary Washington, Fredericksburg, VA Jan 2010 – Present

Lead Consultant,

● Offering training, Communication and Public Relations advice to students at the University

● Organize Public speaking workshops for students

● Lead in-class trainings at the request of Professors

Crate and Barrel, Clarendon, VA May 2013 – Aug 2013, Dec 2013 –

Jan 2014

Seasonal Customer Service Associate,

● Assisted customers with returns, purchasing store protection plans and service packages

● Answered telephone inquiries from customers and stores regarding the status of units and other service issues

● Assisted with new employee training including store policies, services, financing options and register operations

YMCA, Fredericksburg, VA Nov 2012 – Mar 2013

Program Leader,

● Instilled discipline and ethical values into kids enrolled into program.

● Created lesson plans and other educational activities that helped transitions kids into responsible adults

Rapahhanock Legal Services, Fredericksburg, VA May 2012 –

Aug 2012

Intern,

● Family and Civil Law probono firm

● Conducted legal and factual research

● Prepared marketing materials and legal notices for potential clients

Thoronka Law Offices, Woodbridge, VA May 2011 –

Aug 2011

Assistant to Partner of Law firm - Intern,

● Duties included but not limited to filing Court motions, taking down confidential client information

● Assisted attorneys’ with case files and accompanied them to court

● Provided executive secretarial and administrative support to partner

Esprite Clothing Store-Potomac Mills Mall, Woodbridge, VA Dec 2009

Sales Associate,

● Maintained the outward and inner appearance of the store

● Provided customers with insights on item with regards to choosing the right color or size

● Responsible for handling cash register and interacted daily with customers

ABIGAIL YIRRAH

8016 Bethelen Woods Lane * Springfield, VA 22153 * 571-***-**** * ******.*****@*****.***

Eurest Dining Services, Manassas, VA Jul 2008 – May 2009

Cashier/Greeter

● Duties included but not limited to handling cash register and making accounts of daily sales

● Assisted customers with meal purchase

LEADERSHIP EXPERIENCE

The United Nations Children’s Fund (UNICEF), Fredericksburg, VA Jan 2013 – Dec 2013

Secretary,

● Took down, maintained and distributed minutes for meetings

● Planned community outreach and educational activities

● Organized fundraising events that go towards animal shelters

University of Mary Washington, Fredericksburg, VA Aug 2010 – May 2013

Judicial Review Board-Treasurer,

● Solicited funds from financial Committee to plan annual activities that educated students on school policies

● Organized annual Judicial Awareness Week

University of Mary Washington, Fredericksburg, VA Aug 2010 – Aug 2011

Ball Hall Council Vice President,

● Responsible for the total well being of the students of the Hall

● Maintained law and order throughout the Hall

● Prepared daily bank deposits

Virginia High School League – Regional Debate, Richmond, VA Apr

2014

Coach / Judge,

● Provided coaching on Policy debates

● Served as a judge on Policy debates as well as Lincoln Douglas debate

SOFTWARES

● MS Word, Excel, Access, PowerPoint and Outlook. Microsoft Operating Systems and Apple Operating Systems.

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