Customer Service Representative

Amanda A. Reece

PH: 973-***-****

*******@*****.***

EDUCATION

2003–December 2009: Seton Hall University; South Orange, N.J.

Major: Social & Behavioral Sciences; B.S.

Minor: Social Work & Management

CHARITABLE EVENTS

Louis Vuitton Event

Hosted/Sponsored a benefit at Louis Vuitton Riverside Square Mall to raise awareness of Diabetes in

addition to donate proceeds to The Molly Center (Hackensack Hospital’s Pediatric Endocrine Center)

Clifton Boys & Girls Club Annual Country Club Event

Annual 50k Give Back Golf Outing, help setup, host, and run annual Montclair County Club Boys & Girls

Club Give Back Event

PROFESSIONAL EXPERIENCE

Ocean Wellness Center/Dr, Kenneth M. Gross,D.C., Passaic, NJ January of 2012-Feburary of 2014

Patient/ Office Coordinator

• Manage front office, payroll, staff scheduling, patient scheduling.

• Maintain accurate, detailed reports and records.

• Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.

• Instruct individuals and families on topics such as health education, health risk management, and develop health

improvement programs.

• Booking/schedule patient consults, treatments, and follow-ups

• Patient advocate; Liaison between patient/families to doctors and staff

Neiman Marcus Group, Paramus, New Jersey February of 2010-December of 2011

Coordinator/Manager of Customer Service

• Responsible for handling the daily use of the Credit Systems, Audit Works and Vault/Cash office

• Assist customers along with associates with questions regarding their accounts; payments, and also refunds

• Weekly in addition to monthly sales goal, actual numbers reports

• Was liaison to all escalated VIP, celebrity, and regular clientele problems/issues’ that had to be addressed or

handled by corporate offices located in Dallas.

• Perform daily audit on POS systems along with cash vault. Made sure daily bank deposit was counted.

• Managed a staff of six ensuring consistence in operations and standards were achieved and met.

• Monthly scheduling as well as weekly timekeeping edits to be forwarded to payroll

BioReference Laboratories, INC., Elmwood Park, New Jersey March of 2009-December of 2009

Client Service Representative (Temp)

• Aid Pathologist with confirming positive test result

• Liaison between, clients, patients, Pathologist, and lab.

• Handling client calls & medical orders

• Complete billing after test are ran, processed, & results given

• Send-out reports with transcriptionist

• Charting, labeling, & filing of Hematopathology reports

• Pull specimen to cancel or add medically necessary test to further diagnosis patient

Commerce Bank; Bancorp (TD BANK), Clifton, New Jersey April of 2004- March of 2009

Senior Customer Service Representative/CCL

• Manage & supervise both platform in addition to teller staff.

• Establish & give staff reviews.

• Follow up and update large numbers of clientele.

• Provide courtesy phone calls for overdrawn accounts.

• Handle large sums of money throughout the day.

• Open accounts for customers; assist with questions and/or resolve any issues with their accounts.

• Process and decide both consumer and commercial loans.

• Teller and branch audits (monthly)/Weekly & monthly Operation Reports.

• ATM & Penny (coin machine) servicing and batching.

Boys & Girls Club of Clifton, New Jersey March of 2000-August of 2009

Site Supervisor

On a daily basis responsible to process transactions for accounts receivable and to keep parents aware of their current

account balances. Advocate to parents procedures and behavioral issues. Maintain positive relationships with all contacts

i.e. parents/children. Educational help for kids /Mentoring groups throughout aftercare. Supervise and manage three other

counselors and responsible for 50 children

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