Management Project

Tristan Boughton

*** **** ****** ******, *** *, Leesburg 20176

Telephone: 571-***-****

Email: *********@*****.***

Professional Profile

Highly experienced and motivated technologist with extensive experience

delivering on large scale IT projects designed to promote business growth,

increase productivity, reduce costs and strengthen competitive advantage.

Demonstrates a full knowledge of all stages of the project management cycle

from planning through to post installation support and a proven track

record of delivering on time and within agreed budgets. A strong

communicator with excellent interpersonal skills, confident at dealing with

a diverse range of individuals including suppliers, internal stakeholders

and high level senior management and skilled at building strategic partner

relationships to seamlessly deliver solutions. A natural leader, who

effectively manages and directs teams while working to tight deadlines.

Objective

Looking for a new career challenge, making use of strong creative and

technical abilities within a forward thinking and dynamic organization

offering opportunities for further learning, development and advancement.

Career Summary

Oct 2013 - BUSINESS AND INTERNAL PROCESS ANALYST

Present

SRA International, Inc., Veteran and Military Health

Solutions, VA

Working on a large systems integration project; integrating and updating

eBenefits, the Stakeholder Enterprise Portal (SEP) and VDC Software as a

Service (SaaS) systems for the management and processing of Veterans

claims, including integrations with other systems (DEERS, VLERS, etc.)

Creating and documenting key businesses processes and business and

technological requirements for handling Veterans personal contact

information update functionality, including documentation in user stories,

use cases, and activity diagrams

Maintaining requirements documentation in accordance with governmental

standards and all test cases, user guides, change requests and other

relevant technical documentation

Assisting with all phases of the testing process, including unit,

integration, regression, and user acceptance testing

Supporting multiple implementation and integration teams throughout the

software development lifecycle

Advising program management on Agile Scrum best practices, development

process implementation and process improvement

Providing thought leadership on multiple facets of Agile methodologies and

processes

Managing relationships with multiple groups of stakeholders, business

owners and subcontractors

Jun-Sept 2013 BUSINESS ANALYST CONSULTANT

Teracore, Inc., Washington DC

. Planning and implementing a help desk support system including all

relevant policies, processes, and procedures for the Execution

Performance Invoice Consolidation (EPIC) Software as a Service (SaaS)

financial management system including: identification of support volume

and trends, resourcing and reporting needs and issue tracking systems

and processes

. Performing system administration tasks for the EPIC system such as new

user access setup and training and data management and clean-up

. Effectively developing and maintaining system and help desk standard

operating procedures

. Conducting comprehensive training sessions for all new system users

. Comprehensively documenting all standard operating procedures, user

documentation and training materials to ensure proper procedures are

upheld as systems and support functions grow

. Providing thought leadership on multiple facets of Agile methodologies,

specifically, requirements elicitation, change management and testing

Feb-Jun 2013 BUSINESS ANALYST/MEMBER OF THE PROFESSIONAL STAFF

SRA International Inc. / Veteran and Military Health

Solutions, VA

. Working on a large systems integration project; integrating and updating

eBenefits, the Stakeholder Enterprise Portal (SEP) and VDC Software as a

Service (SaaS) systems for the management and processing of claims

. Creating and documenting all key businesses processes and requirements

for the project including developing and maintaining a requirements

specifications document in accordance with governmental standards and

all test cases, user guides, change requests and other relevant

technical documentation

. Contributing to the design of new systems to allow compatibility with a

variety of mobile platforms

. Supporting multiple implementation and integration teams throughout the

software development lifecycle

. Advising on program management for Agile Scrum best practices,

development process implementation and process improvement

. Providing thought leadership on multiple facets of Agile methodologies

and processes

. Managing relationships with multiple groups of stakeholders, business

owners and subcontractors

Jul 2012-Feb IT DEVELOPMENT MANAGER

2013

IBTS Ashburn, VA

. Leading a transition from Waterfall to Agile software development

methodology including developing and implementing new policies and

processes and serving as Scrum Master; championing organizational change

to a high quality, more efficient system

. Managing a large cross-functional team, overseeing process and task

compliance levels

. Working closely with internal stakeholders to determine the direction of

software development and process improvement projects; gathering and

documenting requirements and user stories, prioritizing development

projects and team tasks and managing client expectations

. Contributing to the analysis, design, development, testing and

implementation of SharePoint 2010 based mobile Software as a Service

(SaaS) applications for multiple platforms including Andriod, iOS, and

Windows Mobile

. Liaising with help desk, network and service administrators and service

area managers to provide Tier 3 support and development for live

applications

. Communicating project updates and reports to senior management in a

timely manner

. Developing and monitoring project metrics and applying appropriate risk

management

. Significantly enhancing UAT processes providing customers with

comprehensive system test plans, and steps for documenting results and

tracking bugs

Sep 2011-Jul MANAGEMENT CONSULTANT

2012

Blackstone Technology Group, VA

. Development Team Lead overseeing a team in the delivery of a CRM and

SharePoint based Software as a Service (SaaS) case management and

analytics system for US Citizenship and Immigration Services

. As Lead Analyst, responsible for effectively managing client

relationships and their expectations and providing the sole point of

contact in requirements gathering sessions

. Analyzing complex client business processes, performing complex gap

analysis, documentation of functional specifications, and designing,

configuring, and testing Microsoft Dynamics CRM solutions

. Conducting internal unit testing, managed bug triage and resolutions,

and guided user acceptance testing

. Developing clients' understanding of systems by conducting workshops,

delivering onsite and virtual training sessions, and creating user-

friendly training materials

. Conducting internal unit testing, managing bug triage and resolutions,

and guiding user acceptance testing

. Overseeing the management of the deployment checklist for functionality

developed by sub-team and acting as the main point of contact for

questions regarding setup, configuration, and development design

. Playing a key role in the delivery of the first release of the new

customer care and case management system and contributing to the

effective development of a UAT process, ensuring software met

established requirements

Jun 2008-Sep BUSINESS ANALYST

2011

InScope International Inc., VA

. Working across functions and projects supporting the development of

corporate applications (server, client based, and Software as a Service

(SaaS) based applications) and reporting tools and facilitating the

success of data center management, software deployments, equipment

upgrades and related services

. Effectively managing relationships with customers vendors

. Leading IT procurement and advising on budgets and purchases

. Setting up and administering user accounts and conducting training with

key stakeholders

. Playing a critical role in establishing project management organization

including creating new policies, processes and procedures and

facilitating CMMI Level 2 accreditation

. Developing an automated contracts and project management system in MS

Dynamics CRM, leading the legacy migration and championing the system

rollout and adoption

. Consulting with Freddie Mac, keeping project teams and leadership

apprised of metrics involved in the migration of seller services to a

new service loans application

. Conducting market research and presenting a comprehensive business case

for moving to a new applicant tracking system and human resources

information system, before successfully implementing these systems

including developing custom reporting and training internal teams

. Streamlining business processes by developing an automated procurement

and inventory management system and reporting system, along with

associated monitoring and tracking tools

. Leading requirements gathering sessions and developing a new help desk

and issue tracking system

. Coordinating a migration from SharePoint 2007 to 2010 and providing

users with an updated employee portal

. Spearheading the research, analysis, and implementation of a ConnectWise

PSA system

. Lead the redesign and migration of the company portal from SharePoint

2007 and 2010.

Key Achievements:

. Recognized for outstanding leadership potential and accepted into an

organizational Leadership Development Program

Professional Certifications

. Certified ScrumMaster (CSM), Scrum Alliance, Dallas, TX, 2012

Education and Qualifications

Bachelor's Of Science in Business Management and Systems 2008

Key I.T. Skills

Languages: CSS, HTML, XML, SQL, VB.NET, ASP.NET, C#.NET, Ajax,

JavaScript, PHP, Ruby on Rails, VBScript

Packages: MS SQL Server Reporting Services (SSRS) 2005/2008,

OmniGraffle, MS Office (Access, Excel, Outlook, PowerPoint,

Word, Visio), Adobe Acrobat PDF, MS Dynamics CRM, MS

SharePoint 2007/2010/2013, MS Team Foundation Server (TFS)

2010, Alfresco CMS, DotNetNuke, Drupal, WordPress, Adobe

Dreamweaver, Bugzilla, Subversion, TeamPage, TWiki, MS

Project, MS Project Server, MS Visual Studio 2008/2010,

OpenProject, Atlassian JIRA, Atlassian GreenHopper for

JIRA, Atlassian Confluence, ConnectWise PSA, Akken

Staffing, iCIMS Talent Platform, Humanic HRMS, Mangrove

HRM, Orange HRM, PeopleSoft, TribeHR, Software as a Service

(SaaS), MOTU Digital Performer, Finale, Avid ProTools,

Apple Logic Pro, Native Instruments sample libraries, Bias,

Audacity

Databases: MS SQL Server 05/08, MS SQL Server 05/08 Business

Intelligence Development Studio, MySQL

O/S Mac OS X, Mac OS X Server, Windows (XP, 7, 8, Server

2003/2008), Android, iOS, and Windows Mobile

Interests and Activities

Currently Adventure races and long distance running, writing and

include: recording music

References are available on request

Contact this candidate