General/Store Manager- Retail/Sales

KENNETH ST.GEORGE PO BOX ***, ** SCHOOL ST BROCTON, NY 14716

*********@*****.***

Home: 716-***-****

Cell: 716-***-****

Objective:

To obtain a challenging position with your company, which will utilize my sales/operations knowledge in accordance with my management and leadership abilities and my unique interpersonal relation qualities to their fullest potential, with the opportunity for career advancement.

Experience:

RAYMOUR AND FLANIGAN'S, ORCHARD PARK, NY May 2012- November 2013

SHOWROOM MANAGER- sales, customer service, pricing, hiring, training, team building, closing deals, performance reviews, marketing, merchandising.

AARON'S SALES AND LEASE, ERIE, PA July 2006 - May 2012

GENERAL MANAGER- sales, collections, marketing, inventory control, cash control, customer service, hiring, training, team building, merchandising, warehouse, delivery, performance reviews, P&L.

RENT-A-CENTER, ERIE, PA January 2004 – July 2006

STORE MANAGER- sales, collections, marketing, inventory control, cash control, customer service, hiring, training, team building, merchandising, warehouse, delivery, performance reviews, P&L.

RENTWAY, DUNKIRK, NY November 1993 - December 2003

STORE MANAGER- sales, collections, marketing, inventory control, cash control, customer service, hiring, training, team building, merchandising, warehouse, delivery, performance reviews, P&L.

CARRIAGE HOUSE, FREDONIA, NY February 2002 - November 2002

PRODUCTION LINE/SANITATION

UNITED STATES MARINE CORPS, HI November 1985 - November 1993

ADMINISTRATION

Honorable Discharge Also Served Duty in Japan, Korea and California.

KRAFT FOOD'S, DUNKIRK, NY May 1985 - November 1985

PRODUCTION LINE LEADER

Skills:

§ Promoted and maintained high levels of customer service and satisfaction.

§ Recruited, interviewed, selected, trained, and managed store staff.

§ Maintained the store facility, equipment, and merchandise to company standards.

§ Managed store financial performance, customer growth, and agreement gain.

§ Assumed full P&L responsibility to include analyzing and correcting.

§ Established budgets for the store on a monthly, quarterly and annual basis.

§ Implemented store loss control and presentation policies to secure and protect company assets.

§ Processed customer payments, payment reversals and customer refunds.

§ Merchandised the store to promote a clean, organized and appealing shopping environment.

§ Executed company promotions and set-up all store POS.

§ Processed accounts payables and forwarded to appropriate departments.

§ Supervised all collection practices- phone calls, letters and field visits.

§ Monitored the store’s telemarketing and sales activities to increase business.

§ Planned, organized, delegated and coordinated all daily job activities.

§ Established a “Teamwork” philosophy with my store staff.

§ Inniated all workers compensation and vehicle accident claims.

§ Processed employee payroll on a weekly basis.

§ Ordered and received in all store inventory and office supplies.

§ Maintained all store vehicles according to company policy.

Education:

Hawaii Pacific University, Honolulu, HI

Associates - Business Administration, March 1993

Graduated with Honors

Grade Point Average: 3.8/4.0

Dunkirk High School, Dunkirk, NY

High School - College Entrance, June 1985

NYS Regents Diploma

Awards:

Directors Award- Top 10% of managers in the company (3rd Award)

Staff Development Award

Staff Retention Award

Store of the Month (Numerous)

Double Diamond- 2 Million Annual Revenue

Letter of Recognition- Phone Shop Score (Numerous)

Good Conduct Medal and Letter of Appreciation (3rd Award)

National Defense Service Medal (Desert Storm)

References:

§ Available on request.

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