Customer Service Sales
Resume:
Carla Roberts
** ****** ****, **********, ** ****2, 860-***-****, ********@*********.***
Summary of
Qualifications Account Manager/Customer Service Representative with strong interpersonal and
Organizational skills, with a keen ability to multitask a variety of challenges and
Responsibilities. Ability to coordinate multiple projects and meet deadlines
And goals.
Key Skills Estimating Purchasing Account Management
Quoting Fulfillment, Inventory Administrative & Sales Support
Tracking Troubleshooting Problem Solving
Complaint & Resolution processing
Expedite and coordinate multiple projects and meet required deadlines
Strong communication & organizational skills
Professional Retail Sales, Customer Service
Experience Gem Jewelry, 2009-2013, West Hartford, CT
•Assisting with daily transfers and inventory
•Excellent customer service skills to make sales
•Taking in repairs and meeting customers’ requests using program set up software
•Training co-workers on the program set up software
•Ability to communicate effectively with customers
•Strong verbal and written communications skills
Customer Service Representative/Production Planner/Purchasing
Allied Printing Services, Inc., 2007-2008 &1982-1984, Manchester, CT
•Liaison between Client, Sales & Production Departments
•Strong Customer Service
•Assisted top leading Sales Representatives on quoting/confirmation, management,
release of files, tracking through completion to finalization of billing.
•Tracking projects from release of files to delivery to include POD
•Worked closely with clients to create a cost effective product that met the required
budget, as well as maintained a profit for the company.
•Purchased inventory for all departments and coordinated jobs for outside services
•Taking on jobs from start to finish, review with supervisors of departments, planning
Press imposition, signing out proofs and responsible for all corrections
•Researched any specialties
Estimator/Purchasing
Echo Communications, 1994-2006, New London, New Hampshire
•Job estimator for medium sized commercial printing company
•Converted quotes from bid to job status and followed through to order entry
•Purchasing all paper for printing jobs and plant supplies
•Completing outside services (laminating, perfect binding, foil stamping, etc.)
•Billing and inventory
•Involved in upgrading to state of the art computer system with customized software
Education South Windsor High School, Graduated 1973, Majored in Business/Secretarial
New Horizons Computer Learning Center, 2007, Excel
References Gem Jewelry
Michael Ginsberg, Store Manager
Formerly: Allied Printing Services, Inc.
Sherri Goodwin
Echo Communications
Terri Jones, Office Manager
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