Customer Service Sales Representative

Barry Gaither

**********@*****.*** 404-***-****

Skills:

MS Word & Outlook Type-50wpm LexisNexis

Excel Channel Advisor Auto dialer

Employment History

Liquidity Services Inc. /Disputes Management / Customer Service 2012-present

• Utilize knowledge of products and services to fully resolve issues and minimize repeat contacts per

transaction

• Effectively and efficiently explain company terms, conditions, and policies to customers

• Evaluate and prioritize daily workload and assign tasks as necessary to comply with productivity standards.

• Follow department procedures associated with processing disputes, returns, and refunds.

• Respond to customer inquiries regarding disputes, transactions, registration procedures, and scheduling

• Evaluate customer reasons for disputes, transaction history, and support documentation to acquire resolution.

• Research, evaluate, and log documentation in support of disputes

• Maintain working knowledge of all company marketing promotions, policy changes and procedures

Telvista Customer Service / Collections / Technical Support 2009-2012

• Direct communication with clients, building a rapport to make collections.

• 100+ Inbound and outbound calls per day to make payment arrangements and collect payments in full

• Copied, scanned, and faxed documents for legal preparation

• Assist customers in password and registration issues using remote connection or over the Internet

• Diagnose and resolve technical issues involving internet connectivity, video and phone service

• Identify and escalate priority issues per Client specifications as needed to provide resolution

• Accurately process and record call transactions using data entry and designated tracking software

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

• Organize ideas and effectively communicate policies and procedures to customers

• Follow up and make scheduled call backs to customers where necessary

Vector Marketing/ Sales Representative 2008-2009

• Delivered sales presentation to hundreds of potential clients overcoming objections and negotiating sales.

• Demonstrated extensive time management skills organizing work, school, and family commitments

• Contacted potential clients through various networking strategies including phone calls, email, and door to door

marketing.

U.S. Air Force 2000-2008

• Managed five subordinate technicians ensuring compliance with training and guiding career paths

• Scheduled maintenance and shift duties, organized, prioritized and disseminated tasks as shift supervisor

• Supervised and monitored squadron safety detail, including briefings, updates and compliance with OSHA

• Identified and corrected discrepancies with complex aircraft mechanical, electrical, and hydraulic systems

• managed maintenance documentation system for thousands of maintenance tasks monthly with 100% accuracy

• Complied with in depth aircraft inspections and scheduled maintenance requirements for 16 aircraft

Education

South Cobb High School Austell; Georgia High School Diploma – 1998

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