Customer Service Training

Rebecca L. Carman

*** *** ******* **** ***** East, MD 21901 410-***-**** ********@*****.***

KubeTech Custom Molding Company- September 16, 2013 to Present

*** **** ***** ****** ** 19702/Phone: 1-302-***-**** Production Supervisor Scott Borre.

Human Recourses representative is Jeff Reinius.

Job title: Operator/ As of December 17th 2013: I am training as backup Quality Inspector with pay

raise.

Duties attend pre- shift gathering to learn assignment for the day and to receive important

communications.

Arrive at work station five minutes early to communicate with operator and to prep for relieving

thus operator. I will check labels and BAAN sheet to determine any change overs, lot

changes, color changes etc. I will then proceed with the tasks need to complete my shift

expectations.

The tasks include making boxes for the line or lines I am running. Completing audit inspections

and recording them on Audit inspection sheet. I am responsible for labeling, palletizing,

recording finished pallets on production sheets. I am responsible for moving finished goods to

designated area for driver to prep for shipment or warehousing WIP. I alert the appropriate

persons when I have lot changes, color changes, or I have machine failures or need supplies. I

will help or assist other operators when I have time and if they are having problems. I have

been asked to train new operators. I work over time when need.

I have joined the Transformation Action Team and hope to join more teams as time will allow.

I continuously do housekeeping. I keep my area free of parts on floor, sweeping and mopping, I

like to keep my area orderly and clean.

As Quality Backup I perform the job when other quality associates are absent. The job includes,

retaining and measuring parts on automated measuring systems. Updating raw materials in

the log for traceability and to record any problems and fixes needed to continue production.

Perform every two hour inspection of all production to insure continues acceptance. Checking

material feed rates and color correctness. Making sure lines are clear for color changes and

lot changes and updating paper work and labels. I am Still learning new skills.

Adecco Temporary Agency- Contact: Jen Bohdel office manager for New Castle Adecco office.

Phone: 1-302-***-****. First and only assignment: REXAM/KubeTech July 9, 2012 to

September 13, 2013

Duties – make boxes for lines, audit for rejects, remove boxes for labeling and stacking on to

pallets, learning to stop and clear presses, recording pallet completion and audits. I learned to

operate most all production lines. Continuously keep my area clean and orderly. I worked

over time as much as I could when needed.

W. L. Gore & Associates

SUMMARY OF QUALIFICATIONS:

More than 14 years as a machine operator and working in a clean room manufacturing position

Well Trained to work in a clean room environment

Trouble shooting Example: Parts were not holding registration, discovered die board did not fit

snuggly in clamps/ simple temporary fix, shimmed the board.

Willingness to seek out help, and to learn who to go to for help

Quality and deadlines is a driver for me

Attention to detail, and multi-tasking skills

Team work oriented and also able to work independently

Customer satisfaction and a mission statement is key

Involved in one interviewing and hiring process

Worked closely with Engineering, attended weekly engineering meetings, worked with engineering

when improving or adding to the process and equipment

Willing to work over time when needed/was recognized for re-works needed to be shipped that

day/work to prep for jobs in order to allow next shift to have no down time

Cross trained in my cell, as well as other areas in the business.

PROFESSIONAL EXPERIENCE

W. L. Gore & Associates

June 30, 1997 to November 11, 2011 Machine Operator in a clean room environments. Class 50 and

15000

Lead Operator

Operated webbed feed ultra sonic welder that feed into a vision assisted Preco die cutting press.

.Worked 12 hour shift for over a year to meet the demands

Pulled raw materials from a caracal Wyatt Orical or JDE, accounting program/shop floor control

Set-up/changeover/R&D and validation of new products

Helped develop new operators, developed creative solutions from limited resources and Trouble

Shooting

Contributed to the successful implementation of Cognex camera system/validated “quick

registration guide”

Dedicated to quality and quantity

Had a skillful understanding of the whole cell - could do all jobs in the cell

Those jobs were: using an ultra-sonic “Ridgibot” deionizer washer, using a RAM visual measuring

system for certification, moisture testing, printing labels, weighing and packaging

I could make the product and do all steps to get them to the transition door for shipping

All of the steps within the cell were tracked in the JDE system for real time manufacturing. We

moved product through the cell work centers using JDE. Product was used in Factory of the

future application

Learned Value Stream Mapping and 5S /Clean Concepts. All training a vital part of working in a

clean room and at Gore. Was an ERT member for most of my time at Gore.

Moved to a new position within Gore, October 5, 2008

Started using E1 accounting system

Lived away from home to help create enough inventory at a business Gore bought in Oak Ridge

NJ.

Learned to operate Silicone hot mold injection and later cold mold hot resin presses

Shipments could not stop during the move back to the clean room in MD. We moved in a snow

storm in December of 2008.

Molded T’s crosses, connections and ends of many kinds for use in lab and in body applications

Followed our quality WI We achieved our ISO certification in 2011 we were training for FDA

regulated approved products

WI-work instructions, SOP-Standard Operating Procedures and EPC-Engineering Process

Changes were just some of the tools we used every day.

I work over time in both positions, to insure on time shipments

I was and had to be committed to Customer Satisfaction, and on time deliveries

I was also responsible for entering vital information into an Excel spread sheet and closing out

work orders and filing them.

Contact: ********@******.***/Phone number 887-***-****

EDUCATION:

Graduated 1976 from William Penn High School, Basin Road New Castle DE

General Studies with some Business courses.

ADDITIONAL TRAINING:

I am Training to become back-up Quality Inspector, with KubeTech As of December 17, 2013 to

present.

Forklift certificate training through Cecil College Training May 2012

Cecil Community College {now just Cecil College}

Essential Math 4 credits Grade A. January 16, 1996

Adult Education-Introduction to PC

Completed Continuing Education Courses: Started program October 5, 2010 to January 29, 2011

2007 Word I The Basics

2007 Word II beyond the Basics

Using Outlook the Right Way

Customer Service Excellence

Excel I The Basics

They canceled the rest of the five courses in the program that I was taking on Saturdays. I plan to

continue in the very near future.

Two courses through the “American Institute of Banking”

Principles of Banking /Grade B. January 13, 1995 and Accounting Basics/Grade A. May 5, 1995

At Gore I took a total of 26 courses, workshops and training. I will list a few I feel can speak to my

development. All associates had 5S, VSM and Clean Concepts.

First Aid and Oxygen Delivery

CPR and Blood borne Pathogens

Incipient Fire Brigade 3

Lotus Notes

Respect in the Work Place

Effective Communication - Using Leader Effectiveness Training or LET

Clean Room

Safety Committee Training

Inspection Machines

Associates’ Standards of Ethical Conduct

Sponsoring: Core skills for success and Exploring the commitment

Cause Analysis and Problem Solving

Understanding diversity work shop

Excel Introduction 2003

Web Handling

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