Customer Service High School
Resume:
K AYLA ISHIHARA
*** *. ****** ******* ****, Cuyahoga Falls Ohio
********@*******.***
OBJECTIVE
Successfully apply tools and techniques to promote growth, vision, and provide direction to inspire and build the company.
AREAS OF EXPERTISE
Customer Service Management Teambuilding & Training
Microsoft Office(including Access) Management Skills EDUCATION,
Accounting & Finance Payroll
Complaint Handling & Resolution Business Administration Skills
Human Resource
CERTIFICATIONS
High School Diploma Twinsburg High School 2008
B.S., Business Administration University of Akron 2012
PROFESSIONAL EXPERIENCE
Grooming Manager
2010 Present
PetSmart, Macedonia, OH
Manages financial and administrative functions for the grooming salon, generating annual sales over the district’s planned quota.
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Accountable for supervising over ten associates in basic services, scheduling, add on packages and payroll. Hires and trains new
associates. An active team member in strategic planning of all departments such as Pet Specialty, Presentation, and Customer
Service.
Selected Contributions:
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Developed the lowest volume salon and turned it into the number one salon in the district.
Created a comfortable work environment with open door policy.
Improved relations with management and associates resulting of lowering employee turnover.
Professional Groomer 2009 Present
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PetSmart, Aurora/Macedonia, OH
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Grooming Stylist trained to perform services for the client’s pets. Recommended and assisted clients in the care take of their four
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legged family members and grew customer base. Trained to help new stylists develop skills needed to perform services to pets.
Cashier/Presentation/Petcare 2006 2009
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PetSmart, Aurora, OH
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Customer care specialist. Trained to specialize in the care of fish, reptiles, cats, and small animals. Helped customers with requests
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and questions on products or services. Handled cash registers and trained new hires.
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