Customer Service Medical Assistant

Zenobia Trotter

Chicago, IL

**************@*****.*** - 773-***-***** 773-***-****

To obtain a position within an organization that will utilize both my skills and education, that will also allow

me to gain knowledge and

opportunities for continuous career advancements in the medical field of nursing where my dedication and

hard work will gain me a position

of substantial responsibility.

WORK EXPERIENCE

Certified Nursing Assistant

Smith Village - Chicago, IL - May 2013 to Present

Responsibilities

Assist patients with ADLs care with serving meals, feeding patients as necessary; ambulating, turning, and

positioning patients and providing fresh water and nourishment between meals

Assist with patient care and vitals signs and weights; answering call lights and requests; reporting observations

of the patient to nursing supervisor

Assist with toileting, feeding, and grooming

Maintain work operations by following policies and procedures

CNA

Monroe Pavilion Health and Treatment Center - Chicago, IL - November 2012 to April 2013

Observe and monitor patient behaviors, vital signs, assist the nurse with patient care

Monitors dining room time responsible for the cleanliness of the facility Passing of snacks

Patient Care Technician

Northwestern Memorial Hospital - Chicago, IL - February 2012 to May 2012

Charting ADLs

Observe and record vital signs and assist the nurse with patient care

Making beds and keeping patients room cleanliness

Collect specimens, blood draws, EKGs

Answer call lights upon patient request

Certified Nursing Assistant (CNA)

HCR Manor Care - Oak Lawn, IL - March 2007 to January 2011

Answered call lights/Deliver Meals

Re position bedridden patients to prevent bedsores

Record food and fluid intake and output/ Vital signs

Assisted Dementia Patients with daily living activities

Maintained confidentiality and privacy/Adhere to OSHA regulation

Customer Service Representative

Strategic Edge Solutions - Chicago, IL - October 2006 to March 2007

Answered incoming calls

Assisted customers with transportation times and schedules

Assisted with information on Chicago events

Assisted with information on fare payment

Homemaker

Gareda Diversified Business Services Inc - Chicago, IL - September 2001 to October 2006

Assisted patients with daily living activities and personal care

Entertained bedridden patients/Responsible for the cleanliness of the patient home

Responsible for preparing & serving meals to the patients

Advocate Evergreen

EXTERNSHIP

Performed administrative and clinical task to support the work of medical doctors and other health

professionals.

Performed routine tasks and procedures such as measuring patients' vital signs, patient history, phlebotomy,

and EKG.

Samland health Care

Basic Nurse Assistant Training

EDUCATION

Associates in Applied Science in Medical Assistant

Robert Morris College - Chicago, IL

2004 to 2005

LPN

Pccti health care - Chicago, IL

2013

SKILLS

Phlebotomy blood draws, Venipuncture, and urinalysis. Medical Assistant Certified Nurse Assistant. Patient

Care Tech Oncology Unit. Answering phones and customer service. Physical Assessments/Care Plans.

Med surgical asepsis and preparation of examinations. Implementations for care of patients undergoing

gastrointestinal endoscopy. Measuring vital signs and wound care. CPR card. Patient Health assessments

and Foundation of Nursing. Respiratory Care and standard precaution.

CERTIFICATIONS

Medical Assistant

Registered Medical Assistant

ID #182655

AMT American Medical Technologists

Phlebotomy

Certified Phlebotomy

Certification # 20-0595Y05

National Phlebotomy Association Inc

ADDITIONAL INFORMATION

Experience as Medical Assistant, Phlebotomy, Certified Nurse Assistant, and Patient Care Tech. I have worked

in patients homes, nursing homes/assisted living, and in a hospital where I performed my educational and

clinical skills. Performing such skills as entry data, charting ADLs, vital signs,blood draws, patient histories,

injections, infection control, blood glucose testing, specimen collection, and EKGs.

Contact this candidate