Customer Service Medical

Kesua L. Cross

** ******** **. ******* ** *****

217-***-**** •678-***-**** **********@*****.***

Medical Insurance Billing and Coding

Objective: To obtain a career-oriented position as a Medical Insurance Biller & Coder.

SKILLS

• HCPCS, ICD-9 • ICD-10, CPT Coding • Microsoft Word • CPR Certified, 2013

• HIPAA/OSHA Training • Claim Gear Software • Insurance Verification • Claims Processing

EDUCATION

Everest College, Medical Insurance Billing & Coding; Diploma

2014

PROFESSIONAL EXPERIENCE

Everest Igniter Ambassador Volunteer Treasurer 2013 to 2014

Erogen Enterprise Medical Billing and Consulting 2014 to 2014

Externship

• Posted insurance and patient payments to accounts

• Verified Medicare and Medicaid eligibility

• Posted super bills,secondary claims and collections

• General administrative duties

• Computer processing using Medisoft systems

Dollar Tree Stores Inc. Atlanta, GA 2013 to 2014

Cashier

• Reconciled cash drawer at the end of each shift, maintained an accurate cash drawer

• Responsible for handling various forms of payments for merchandise,processed returns and

exchanges

• Greet and answer customer questions in a friendly manner, resolve customer complaints or issues

• Provided superior customer service by attending to customers efficiently and effectively

Express Employment Professionals Danville, IL 2012 to 2013

Genpact Mortgage Services Danville, IL 2013 to 2013

Document Processor Specialist Temporary to Permanent Position

• Verified document information

• Select correct entity for processing

• Consistently maintained hourly production level

• Determined is Escalation of unidentified documents was required

Security Finance Corp Danville, IL 2010 to 2012

Senior Assistant Manager/ Loan Officer

Kesua L. Cross

52 Cherokee Dr. Austell GA 30168

217-***-**** •678-***-**** **********@*****.***

• Processed small personal loan applications, Verified income,residence and credits accounts

• Explained loan process to new and returning customers

• Responsible for handling large amounts of cash and preparation of bank deposits

• Excellent communication and customers service skills, able to address dissatisfied customers

settle them and provide resolutions

Contact this candidate