Customer Service Manager

Rosemila Augustin

***** ******* ***** ****** ******* Beach, FL 33437

561-***-**** ************@*****.***

PROFILE

Energetic assistant manager with 15 years’ experience in high-level executive support roles.

Ability to train develop and motivate others with excellent delegation and follow up. Dedicated

and focused assistant who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals.

SKILLS

Customer Service Fluent in Creole, English, French Sales and Promotions

Cash Handling Management MS Word,

Excel,

Scheduling Excellent writing skills PowerPoint

EDUCATION

Palm Beach State College; Lake Worth, FL

B.A.S Degree in General Management 01/2014 - Present

Associate of Arts, 2013

Key Academic Coursework

Financial Accounting

LICENSES AND CERTIFICATES

Life Insurance license 7/2013

Advanced Shift Management 2011

Basic Shift Management 2004

EMPLOYMENT

Assistant Store Manager

Janashpa McDonalds’ Enterprise; Boynton Beach, FL. 01/1999 - 12/2013

• Coordinated all department functions for team of 70 + employees.

• Prepared bank deposits and delivered to bank.

• Balanced cash drawer.

• Assisted with store merchandising.

• Reviewed sales and projected inventory.

• Provided Training for all new employees.

• Interviewing new Hired.

• Scheduled all employees.

• Received a merit raise for strong attention to detail.

COMMUNITY SERVICE

Church World Service, Palm Beach County, FL 2/2014- Present

• Answering phones and referred clients to the right person.

• Making copies and assist with other office functions.

• Assisting processing of applications for assistance and jobs for new refugees.

• Scheduling client appointments for immigrants who came as refugees.

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