Customer Service Representative

*** *. ***** **. ***. #* . Westminster, Maryland *1157

Phone 443-***-**** . E-mail *********@*******.***

Barbara A. Freundel

Objective

Fast-learning, Experienced, Detail Oriented

individual looking to use my previous office skills

in a new position.

Professional experience

July 2013 - Mar. 2014

Westminster, MD Emergency Care Technician

Under the supervision of the nurses, helped nurses

and doctors with procedures. Drew bloods, obtained

urine samples, inserted Foley's, obtained vital

signs. Would obtain items patient needed. Cleaned

and covered wounds including splinting limbs. CPR,

EKG performed.

Feb. 2012 - July 2013 Westminster, MD

S.P.D. Distribution Technician

Responsible for stocking all supplies in the

Emergency department. Get everything that is

needed by nurses, doctors and other staff members

upon request. Assist with getting warm blankets

and pillows for patients. Sometimes work in the

storeroom pulling supplies for all departments

including patient floors. Take calls for various

situations like getting dirty carts off the

elevator and getting supplies for staff members

that need items immediately. Check for expired

supplies and help where needed.

Mar. 2011 - Feb. 2012 - Martin Greenbaum Company

Woodlawn, MD

Customer Service Representative Leader

Responsible for making sure all orders were placed

correctly and all customer issues were handled

properly for all 3 warehouses in Maryland,

Pennsylvania and New Jersey. Made sure my team was

updated with all and any issues that needed to be

passed on. When busy helped answer phones, take

orders and entering them into system. Handled

issues with installers and customers. Worked with

warehouse staff to find out if orders went out and

were being done. In busy season worked all day and

night to make sure all orders were entered in

system.

Dec. 2010 - Feb. 2012 - Carroll Hospital Center

Westminster, MD

Diagnostic Imaging Tech Aide I

Worked with the Radiography Techs in the Emergency

Department assisting them with the positioning and

transporting of patients to and from the Radiology

department. Responsible for operating all

equipment in reference to the patients needs.

Making sure patients are comfortable and have

everything they need. Work on the computer with

sending x-rays to the radiologists to be read and

copying them for patients. Help techs with getting

x-rays with patients on certain floors. Help

doctors, nurses and other staff members when

needed. Cleaned up areas of trash and soiled linen

and replaced with clean supplies.

Oct. 2009 - Mar. 2010 - Target

Westminster, MD

Sales Floor Team Member

Main responsibility was with the food. Placed food

orders, checked dates, put all the sale sign up and

stocked shelves. Backup cashier when needed and

helped out with all the other departments. Pulled

merchandise from the back room to fill empty

shelves. Helped guests with everything they needed

from finding merchandise to loading large items in

their vehicles.

Mar. 2004 - July 2009 - Marcus Express Inc.

Baltimore, MD

President

Managed 30 employees. Did all aspects of the

office, which included payroll, accounts

payable/receivables, bank reconciliation's, and

journal entries in QuickBooks. Worked on getting

federal contracts. Resolving all issues with

customers, vendors, and employees. Responsible for

all aspects of the business.

Apr. 2001 - Mar. 2004 - Party City

Woodlawn, MD

Office Assistant

Responsible for accounts payables/receivables.

Balanced checkbooks for 5 stores. Ordered supplies

doe all stores and office. Dealt with customers

and vendors issues. Worked in the stores during

the busy season helping customers and handling

money.

Education

Aug. 2012 - Oct. 2012 Carroll Community

College

CNA/GNA

Passed all exams for my certification. Did my

clinical's at Carroll Lutheran Village.

Completed a Medical Terminology class in 2010

Have an AHA BLS Healthcare Provider CPR card.

Southwestern High School

Diploma Major was Business Administration

1 year of Accounting courses taken

Various computer software courses taken.

Computer skills with Word, Excel, QuickBooks

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