Management Customer Service

Gana Pemmanda

**** ***** ***, **** **; San Francisco, CA 94107

Tel:415-***-**** Email: ******@*******.*****.***

SUMMARY

• A technology leader in product management, analytics, IT strategy and solution architecture for enterprise systems.

Leverage both business and technology thought leadership to provide innovative solutions.

Hands on, results driven and client focused with a proven track record for meeting project deadlines.

Effective at building and motivating high-performance teams in complex business environments.

Skilled at data analysis and financial modeling.

Interests in Big Data, Machine Learning, NLP.

EDUCATION

M.S.E., Management of Technology (Entrepreneurship and Finance), University of Pennsylvania – The Wharton School, 2007

M.S., Computer Engineering and Computer Science, University of Missouri, 1999

B.E., Mechanical Engineering, University of Mysore, 1996

PROFESSIONAL EXPERIENCE

IBM (Consultant), Product Management / Strategy / Solution Architecture September 2006 - Present

Product management / strategy and SME for IBM’s multi-channel selling solution that simplifies challenging selling processes by

automating the configuration, pricing and quoting of complex products, services, and bundles. Solution Architect for IBM’s clients in

implementing the solution and integrating with other platforms.

Implemented a new financial valuation tool to assist product managers with business cases and assist senior

executives with decision-making. Incorporated NPV, IRR, scenario / sensitivity analysis along with Monte Carlo simulation to value different

options. Trained company-wide product managers in using the tool.

Product Manager for next generation Configure-Price-Quote solution in IBM’s Commerce-on-Cloud platform.

o Conceptualized an API strategy with emphasis on mobile for different services (existing and new) of Commerce-

on-Cloud platform, which are consumed by different types of clients. Spearheaded an effort to convert existing SOAP services to REST and

JSON content. Worked with product managers from other product lines in defining an API management tool to better manage the lifecycle

of APIs.

o Completely revamped the selling solution to be implemented on cloud. Authored BRD/MRD/PRDs, worked with

engineering to balance functionality and feasibility, and managed implementation timeline. Transformed reporting functionality into

competitive strength by setting focus on usability and user experience.

Created and executed on roadmap for a flexible pricing management functionality into a system that simplifies

creation and management of data-driven pricing rules based on input from analytics. Through interaction with customers, prospects and

sales engineers identified pain points in leveraging marketing data and defined new product functionality to address those challenges.

Led the new data platform, which provides actionable analytics on rich and long-term consumer behavioral

histories across multiple selling channels. Set vision and created roadmap based on new platform capabilities. Collaborate with engineering

to balance feature value with implementation cost.

Lead Solution Architect for Cengage Learning Inc. where a B2C/B2B web site was built using IBM’s selling

Platform. Currently, $250M of books and other digital media online are sold annually.

o Led all aspects of an 18-member implementation team - UI, backend and web services.

o Assisted in developing internal tools for data analysis.

o Conducted comprehensive analysis of customer lifetime value by client type (web, mobile).

Led the implementation of a comprehensive, online end-to-end selling and fulfillment solution for

GlaxoSmithKline’s pharmaceutical products. About $120 million of their revenues in 2008 were driven by this solution.

Led a team of 12 analysts, engineers and UI designers.

o

Built APIs in SOAP for other disparate systems such as payment, fulfillment, campaign management etc.

o

o Developed financial models using real options framework to assist the Executive team at GlaxoSmithKline

in determining the feasibility of developing and bringing a drug to market. Developed valuations for various options.

LINCOLN FINANCIAL May 2007 to January 2008

Investment analyst in the derivatives group

Financial modeling and analysis, pricing and model verification service of derivative instruments.

Provided risk management and hedging consulting services.

Provided technology and database consulting services for internal customers.

COMERGENT, Professional Services (Director/Solution Architect)

August 2004 - September 2006

Served on the client advisory board, assisted the sales team during the sales cycle, laid out the product roadmap and mentored application

engineers. Led teams in implementing highly scalable e-commerce solutions for a number of clients spanning multiple industries.

Led solution architecture, storyboarding, requirements gathering and design sessions.

Mentored application engineers with the implementation.

Ran benchmark tests for scalability of the platform.

Responsible for the development of new services and license business opportunities in the assigned region.

Responsible for staff/account management and prioritization and forecasting.

Met professional services revenue and profit quotas while managing regional P&L.

Managed all implementation tasks involving third party vendors.

COMPUTER SCIENCES CORPORATION, Technical Architect November 2001 to August 2004

Led a team in developing a highly complex compensation management application for Dupont, saving 45 million dollars

over a period of ten years.

Architected and implemented a reusable framework using Java, Spring, Hibernate, XDoclet etc.

Built a critical piece of incentive management called salary matrix for allocation of bonus, stock pools etc.

to employees.

Responsible for recruiting and management of consulting staff.

Led a team of 6 engineers in transitioning an application to an offshore team.

Achieved a client satisfaction rating of 4.0/4.0.

COMERGENT, Senior Software Engineer August 1999 – November 2001

Lead member of the product development team that built their e-Business suite.

Led a team of 8 engineers that developed the award winning order management module of Comergent’s

E-business system that has generated the highest revenue ($600M) to date in Comergent’s product portfolio.

Solely responsible for the design and development of the customer service module which managed the

order lifecycle.

Additional responsibilities included functional requirements review, high level design, detailed design,

internationalization and complete ownership of the module.

KPMG, Business and Technical Consultant August 1997 - June 1999

Designed and developed an online service request application for MOREnet that assists customers to place service

requests, track statuses of their requests, manage lifecycle etc. Responsible for the implementation of a data warehouse

for trend reports.

SKILLS

• Pro

ject Management, Agile methodology, Scrum framework, iterative development

• Jav

a, J2EE, MapReduce, NOSQL, XML, SQL, AJAX, Excel, MATLAB

• Pre

dictive Analytics, Big Data, Financial Modelling, Real Options

CERTIFICATIONS

CAIA (Chartered Alternative Investments Analyst)

SCEA (Certified Enterprise Architect)

Machine learning (Stanford)

COMMUNITY DEVELOPMENT /ACTIVITIES

Co-founder of Coorg Education Fund – supporting students from rural areas in their higher education December 2005 to Present

Co- founder of Vidyavikas (a charity for under-privileged kids). August 2001 to December 2008

INTERESTS

Running (marathons), Volleyball, Photography and Traveling, Phonetics and speech.

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