Customer Service Sales

MONICA LARIVIERE

*** ********* **. **** *** Mississauga, ON L5B 4K3

******************@*****.*** C) 416-***-****

OBJECTIVE

To welcome a position allowing me to maximize my skills and complete all challenges

HIGHLIGHTS

Proficient with Microsoft Word, Excel, Outlook, Internet, AS-400

Data Entry – 45 wpm

Experience in Customer Service, Sales and Administration

Graduate of Clarke College – Business Administration Program

Proven skills in Customer Service and Building Relationships

Excellent oral and written communication in the English language

Motivated team player, posses a positive attitude towards employees and management

Strong organizational skills, detail oriented and reliable

Fast learner

EMPLOYMENT HISTORY

Global Unified Solution Services Inc.

Sales Support Representative – August 2013 – November 2013

-Prepare and send proposals to clients completed in Excel and Simply Reliable-Smart Office as directed

by the Vice President and the Sales team

-Ensure that all Proposals were send in a timely manner and apply margins as directed for Product,

Installation, Cables and Programming costs.

-Receive purchase orders from clients and process internal sales order for the purchasing department

-Assist with daily reception relief including answering phones and signing for couriers

-Complete filing for all accounts receivable and accounts payable correspondence

-Update pricelists and contacts for Suppliers and maintain internal lists in excel for all employees to

reference

-Maintain a positive relationship with clients, supplier contacts, internal employees and management

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ADT Security Services Canada – Corporate Head Office –Mississauga, ON

Residential Sales Representative – September 2012 – August 2013

-Find and secure new customers and sell within assigned territory, in developing markets

-Maintain a 50-75% close rate on company provided leads

-Identify prospects utilizing creative lead generating techniques

-Present sales presentation to prospects by conducting in home evaluations, identifying features and

advantages of products and services over those of the competition

-Prepare final contract for signature and enter information into AS400 system

-Participate in company organized promotional events, Home Shows, Trade Shows

EMPLOYMENT HISTORY CONTINUED

ADT Security Services Canada – Corporate Head Office – Mississauga, ON

Administration Processor– October 2010 – September 2012

-High volume processing of ADT contracts into the AS400 system Clerical support for the Sales

-Representatives of the Residential and Small Business Departments

-Process credit card payments using the Orbital Chase Paymentech system, apply cheques for processing

-Verify Accounts Receivable and Billing to complete job entry

-Complete reports and statistics for management, attend meetings when required

-Contact other ADT branches, and other internal departments to complete jobs

-Complete internal emails, faxing, filing, and photocopying

Shoppers Drug Mart

Front Store Supervisor - 2010 – 2012

-Manage all customer service functions, including, cashiers, cosmetics, pharmacy and merchandising

-Responsible for training and supervision of staff, as well as covering employee breaks

-Maintain store image

Customer Service Associate-2009-2010

-Maintain the customer service and checkout area for prompt and accurate service

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-Count and confirm that sales data, credit card receipts and coupons are correct, as well as handle returns

and exchanges

Primus Telecommunication Canada Inc.

Service Administrator - 1997-2009

-Responsible for ensuring customer cancellation process was completed accurately

-Reviewed and corrected client error rejections, to minimize billing issues

-Conducted client care calls daily to ensure customer satisfaction

-Responsible for training all new employees in my department

-Responsible for maintaining a customer base of over 50,000 active customers

-Provide assistance to the credit and collections department when handling escalations

-Investigated and resolved trouble tickets within service timelines

-Completed daily and monthly spreadsheet reports for Senior Management

Paging Specialist

-Sell and manage pagers to University student customer base

-Responsible for tracking all inventory of pagers, and internal company cellular phones

-Provided excellent communication between supplier (Pagenet) and clients

Administrative Clerk

-Data Entry of long distance telephone service contracts into AS-400 system

-Filling, sorting and distributing mail

EDUCATION

Clarke College – 1997

Business Administration Diploma – Achieved Honors

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