Customer Service Manager
Resume:
Hello Hiring Manager, I am moving to Florida the first of May and am seeking a position as a Community Manager, if you feel I would be an asset to your company, please contact me at 303-***-****. Thank You Debbie Gilmore
Debbie Gilmore
5621 Harrison Ave
Loveland CO 80538
*******.***.**@*******.***
PROFILE
My ability to provide exceptional customer service is due to my integrity, honesty, and willingness to go the extra mile.
EXPERIENCE
Tax Associate, H&R Block, Loveland CO - 2014 (Seasonal)
*Customer service, gather information and prepare Federal and multi State income tax.
Property Manager, Kingsley Management, Westminster, CO 2006-2009 & 2011-2012
* 370 space property with sales, rentals, and rent to own option of manufactured homes
* Sold 23 homes the first year increasing revenue $13,000 monthly, also increasing occupancy by 23 spaces
* Decreased monthly delinquency to less that .47% ($546) from over 2.5% (3000.00)
Property Manager, Kingsley Management, Albuquerque, NM 2009-2011
* 528 space property with sales, rentals, and rent to own option of manufactured homes
* Increased occupancy from 80% (423 spaces) to 90% (475 spaces) through partner programs
* Decreased monthly delinquency to less than 5% from over 11% month to month, $51,000 monthly income increase from increased occupancy and improved monthly collections
* Improved customer relations and re-instilled a sense of safety and security among residents.
Assistant Manager, Castle Mountain Lodge, Estes Park, CO 2005-2006
* Customer Service to include answering phones, making reservations, matching families with cabins
* Cleaned and maintained cabins, spas, and laundry
Property Manager, Super 8 Hotel, Spirit Lake Investors, Winterset IA 2000-2004
* 33 room destination hotel located in a small Iowa tourist town, the majority of guests were repeat business
* Marketed property with local visitors’ bureau to promote the Hotel as well as local tourist attractions
* Answered phones and made individual reservations as well as group reservations for weddings, construction companies, and funerals
* Achieved and maintained high scores on the Super 8 Quality Control Hotel Inspections
* Responsible for daily and monthly deposit books, electronic key audits, employee scheduling, payroll, and contract labor
EDUCATION
* Income Tax School, Loveland, CO -- Income Tax Preparation, IRS issued PTIN number
* University of Phoenix, Phoenix, AZ Health Care Administration, 2012
* Iowa Southwest Community College, Creston, IA Medication Manager, 2005
SKILLS
* Proficient in Microsoft word and works, as well as excel and power points. Hotel Motel reservation software, Resident Map (a rental property software program), and profit and loss statements.
Desire sets our compass, real life steers our course.
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