Customer Service Administrative Assistant

ERIKA GARWOOD

***-*** ***** **** ***. Hamilton, ON L8V 4K8

289-***-**** *****.*******@*****.***

professional presentable service-oriented person seeking position as

an administrative support staff

HIGHLIGHTS OF QUALIFICATIONS

• General reception duties; professionally managed a 5-line telephone system

• Intermediate knowledge of Microsoft Office programs; Internet savvy, 40 WPM typing

• Extensive customer service skills obtained by working in retail and office environments

• Exceptional organizational skills with specific attention to detail while working with executive staff

(including booking travel and hotels for out-of-town visits)

• Outstanding communication skills, both in person and over telephones

• Firm tone, clear speaking voice, well spoken with extensive telephone skills

• Holder of a Class “G” Ontario Driver’s License and access to vehicle

• Musically inclined, play clarinet, trumpet, alto sax, flute, performed in jazz, brass and concert

bands

RELEVANT SKILLS

Reception/Customer Service

• Greeted customers and directed them to appropriate personnel

• Answered, screened and forwarded telephone calls

• Applied “suggestive selling” techniques while working in retail and call centre

• Dealt with customer complaints, queries and concerns in an efficient manner

• Creatively set up store displays as retail manager, scheduled employees work hours

Office Administration

• Managed 5 line phone at reception desk directing calls to appropriate extensions

• Received and deposited large amounts of monies into company’s account for financial

investment company, prepared and issued payroll

• Transcribed audio tapes and composed correspondence for Presidents

• Proofread and edited reports from medical studies on antibiotic use

• Scheduled and booked appointments for President and VP

• Managed travel bookings for Executives, including hotels reservations for visitors

• Organized meetings, arranged and ordered food and beverages

• Administered office related duties including filing/faxing documents, processed mail

EMPLOYMENT HISTORY

Front Desk/Clerical, Goodwill Career Centre, Hamilton, ON 2013

Customer Service Rep (Inbound Call Centre), Bell Canada, Hamilton, ON 2012

Administrative Assistant, MMV Financial, Toronto, ON 2006-2007

Administrative Assistant, M.U.M.S, Toronto, ON 2000-2005

Assistant Store Manager, Charmante, Ottawa, ON 1999-2000

EDUCATION

Bachelor of Music - Carlton University, Ottawa (one year) 1998

OSSD - Barton Secondary School, Hamilton 1997

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