Customer Service Home Health

T iann H igginbotham

Doylestown, Pa. ***** 215-***-**** ************@*****.***

Objective

To obtain a position with a well-established organization that will allow me to display my knowledge and

u nderstanding in social science and educational technology.

Education

MAster of Arts j une 17, 2013 ashford university, Clinton, IOWA- GPA 3.80

Major: Teaching and Learning with Technology

BACHELOR of arts M ARCH, 2012 ASHFORD UNIVERSITY, clinton, IOwa- GPA 3.82- graduated magna cum

l aude

Major: Social Science

Concentration: Education

Temple university, philadelphia, pa september, 1999-June, 2002

Major: Education

P rofessional Experience

A tlantic P rivate Care Services, June 2012- current ( After Hours Staffing Coordinator) –

t elecommuting position. Mor ristown, New Jersey

P rimary Tasks

-Customer Service- answer phone calls and communicate with employees and family members via email.

-Assist clients and family members with temporary or permanent home care services.

-Replace last minute call outs and no call/no show shifts of nursing assistants and nurses.

-Sending a daily report to the office sharing any events, concerns or issues that occurred overnight.

Nu rsing Care Services, May 2008-May 2010 (Staffing Coordinator)- Lansdale, Pa

P rimary Tasks

-Customer Service- answer phone calls and communicate with employees and family members via email.

-Fill shifts for clients and facilities

-Replace last minute call outs and no call/no show shifts of nursing assistants and nurses.

-Conduct weekly interviews with certified nursing assistants and registered/licensed practical nurses.

-Communicate and maintain valuable relationships with clients on a daily basis via telephone and email.

-Send daily reports to the on-call staff.

ACTS Reti rement, Janua ry 2006-May 2008 (Senior Home Health Care Coordinator)-

A mbler, Pa

P rimary Tasks

-Customer Service- answer phone calls and communicate with employees and family members via email.

-Fill shifts for clients and facilities.

-Assisting with time slips for payroll

-Replace last minute call outs and no call/no show shifts of nursing assistants.

-Conduct weekly interviews with certified nursing assistants.

-Send daily reports to the on-call staff.

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