Customer Service Sales

Britney Burdette

**** *. ***** ***. #****

Thornton, CO 80233

Phone: 970-***-**** E-mail: **********@*****.***

Objective: To obtain a position that allows me to explore new challenges and further my event

planning skills in a professional business environment.

Education:

2005-2010 Colorado Mesa University, Grand Junction, CO

Bachelor of Science in Kinesiology: Sports Management

Graduation: 2010

Work Experience:

2012-Present South Suburban Parks and Recreation’s Entertainment Center Assistant Supervisor

• Supervise part time staff of more than twenty

• Coordinate and manage birthday party functions

• Ensure excellent customer service

• Conduct use of multiple district computer systems

• Assist in tracking an annual budget

• Continuous data entry responsibilities

• Hire and train employees on processes and procedures

2012 Thunder Challenge Obstacle Course Race

• Promoted race at local events

• Marketed through other race organizations

• Planned sponsorship meetings

2011-2012 Dick’s Sporting Goods Customer Service Specialist

• Shift supervisor for all cashiers

• Ensured customer satisfaction

• Performed weekly audit of money in the safe

• Conducted sales of product and cash transactions

2010 Phoenix Suns Sports Sales Combine

• Intensive professional sports sales training

• Mock and real time, face to face scripted selling

• Cold calling on phone and at the stadium for new ticket prospects

• Planned engagement of strategy

• Administered responses for later review

• Compiled administrative resources

2009-2010 Grand Junction Parks and Recreation Tennis Supervisor

• Managed seven employees of varied ages

• Developed employee work schedules

• Developed lesson plans

• Administered registrations for waiver of liability requirement

• Taught classes as needed

• Regularly monitored employee teaching abilities

• Communicated employee skills feedback

• Assessed and ordered needed equipment

• Administered employee hours for payment

2009 Atlanta Hawks and Thrashers Sports Sales Combine

• Similar duties to the Phoenix Suns Combine

2008-2010 Grand Junction Parks and Recreation Basketball Supervisor

• Supervised all basketball staff

• Conflict intervention

• Prepared equipment for use

• Organized timely play

2008-2010 Grand Junction Parks and Recreation Building Supervisor

• Maintained facility

• Managed money and registration

• Ensured proper use of facility

• Conflict resolution

• Monitored safety of participants

2007-2009 Colorado Mesa University Hockey Management Internship

• Marketed businesses for sponsorship

• Developed and marketed through press releases and flyers

• Money management

• Designed and sold team merchandise

• Organized home game resources

• Designed, printed and sold tickets

• Coordinated and scheduled away game travel and accommodations

• Administered the majority of all paperwork

Organizations:

Learning Journey Committee

Colorado Mesa University Hockey Booster Club

Sport Management Student Association

Certificates:

CPR/ AED/ First Aid

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