Customer Service Sales

Andrea M. Fierro

Newport Beach Ca. *****

951-***-**** ********@*****.***

Mortgage Banking Professional with extensive experience in Loan Processing-FHA, VA

Conventional, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines, REO Management Closing

Specialist, Curative-Title Analyst, Default Title, and Shipping. I am a self–starter, motivated,

problem solver, team player searching for a permanent position with opportunity for growth.

PROFESSIONAL EXPERIENCE

LENDER PROCESSING SERVICES, TITLE AND DEFALUT Irvine, CA

REO CLOSING MANAGEMENT SPECIALIST / TITLE RESOLUTION SPECIALIST, 2008

to 2013

• Obtaining evidence of a fully executed sales contract.

• Securing the contact information for the title and closing (or escrow) companies engaged in the

transaction.

• Collecting the preliminary title report including evidence of required title clearance items,

completing a review of the settlement statement (HUD) and transfer Deed.

• Verifying that the required documents for settlement are obtained by the closing entity (escrow)

such as a Home Owner Warranty, line demands, etc.

• Ensuring the necessary disclosures are present specific to the transaction, and, acting as attorney

in fact, under the power of attorney granted to Default Title and Closing by the client.

LOAN ADMINISTRATION NETWORK, AGENCY FOR STAFFING, IN TITLE INDUSTRY-

Irvine, CA

TITLE RESOLUTION SPECIALIST, LPS 2008 to 2008

• Resolved open title issues in the quickest time frame possible.

• Worked within a team environment managed a portfolio of assets with outstanding title issues.

• Frequent interaction with title/closing escrow companies and attorneys to facilitate resolution of

title defects or derogatory item such as Unreleased Sr. Mortgage, IRS Tax liens, Judgments,

Encroachments, Tax Sales etc.

• Effectively communicate on the status and resolution of assigned assets and title issues.

IMPAC LENDING GROUP (Wholesale) - Irvine, CA

Sr. Account Manager (Team Lead) 2004 to 2007

• Assist loan originators with mortgage loan application and follow- up with brokers and borrowers

to collect all documents necessary to close loan.

• Maintain a high level of customer service by being proactive in communication with customers.

Review loan application to verify the completeness of data and meet the establish standards of the

organization.

• Gather all documents required for loan approval and submit to underwriting.

• Execute closing actions to ensure a timely and effective closing process.

EDUCATION

Golden West College- Huntington Beach, CA 1991

SKILLS

• Conventional, FHA, VA, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines loan processing

experience

• Knowledge of mortgage loan procedures, Strong oral and written communication skills

• Excellent problem solving skills, ability to assess an individual’s creditworthiness while adhering

to all regulatory and compliance requirements

• Review chain-of-title collateral audits and identify exceptions

• Verify mortgage note ownership and chain of title

• Facilitate the cure of collateral exceptions

• Prepare Bailee letters

• Update collateral tracking system

• Work with internal departments (Loss Mitigation, Default & Legal) and the company’s attorney

network to deliver required original collateral documents, under chain of custody

• Strong knowledge of all aspects of consumer mortgage collateral documents

• Strong commitment to teamwork, ability to meet production in a fast-paced, high volume

environment, self – motivated

• Proficient in Excel, Word, Outlook, knowledge of mortgage documents

Contact this candidate