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Customer Service Manager

Location:
Houston, TX
Posted:
April 16, 2014

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Resume:

Nancy N. Arce

**** ****** #*

Houston, Texas ****3

713-***-****

832-***-****

*********@*****.***

CAREER OBJECTIVE

I desire a rewarding position that is challenging, offers an advancement opportunity, and allows for

positive impact on people’s lives.

EMPLOYMENT

06/13/2013 Walmart South Wayside, Houston, TX 77074

Position: Cashiers-Services & Parts

Manage inventory

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Sales

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Customer Service

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Cashier

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Administrative Duties

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06/13/2013 Deeter Mazda 9951 Southwest Frwy, Houston, TX 77074

Position: Cashiers-Services & Parts

Calculate the customer’s bill using the dealership’s computer system

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Receive cash, checks and credit card payments from customers and record the amount

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received on the repair order and/or counter ticket

All personal checks are to be guaranteed. Any checks failing to guarantee must be

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approved by management.

Make change accurately and issue receipts to customers. Have every repair order signed

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by the customer at time of payment.

Ascertain and record totals of counter tickets and repair orders and verify against all

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cash, checks and

Work with department managers to keep abreast of new products and services offered by

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the dealership and any changes in price.

Refer customers who have additional questions (e.g. questions about their repair order)

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to the service advisor or other appropriate individual.

Handle customer complaints with integrity and poise and take or refer the complaining

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customer to the appropriate individual for further communication.

Give cash refunds accurately to customers for approved returned merchandise.

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Maintain service files timely.

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Perform receptionist duties as requested.

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Perform other duties as assigned by management.

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Must follow all company safety policies and procedures, and immediately report any

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and all accidents to a manager or supervisor.

Knowledge of ADP program.

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08/21/2012 Embassy Health Care 10701 Corporate Dr. STE 395 Houston TX 77477

Position: Home Care Provider 713-***-****

Assist with laundry and bed linen changes.

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Assist clients with personal hygiene, feeding, dressing, bathing, and toileting as needed.

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Prepare meals, clean up the kitchen, and perform menu planning and meal preparation

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for later use.

Provide medication reminders.

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Inform home care program manager of emerging client problems or needs.

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Maintain a safe home environment in compliance with the home care program’s

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policies.

Provide companionship and protective supervision as needed.

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Provide regular updates of client care records.

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Document and report any changes in clients’ physical or mental statuses or major

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changes in clients’ home environments to the home care program manager.

Comply with all the home care program’s policies and procedures.

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Other duties as assigned.

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Assist w/Medications

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7/12/08 -01/25/09 First Transit, Inc. 713-***-**** Houston, TX

Position: Metro Para- transit Operator

Transport individuals with cognitive or physical disabilities ((in a safe and efficient

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manner

Operate 118 E350 Ford Goshen lift equipped vehicles.

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Follow instructions according to daily manifest

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Provide superior customer service with patience and respect

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Perform safety checks of vehicle & lift before every departure

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Read and follow Houston Key map

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Education 2008 General Equivalency Degree Houston, TX

2008 Houston Community College Houston, TX

Interests Advocate for others, photography, writing

Office Skills o Proficient in using copy and fax machine

o Computer and internet

o Basic typing

o Basic to Intermediate MS Word; MS PowerPoint; MS Excel

Special Talents Bilingual English/Spanish

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Trained in Defensive Driving – Certificate 2008

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