Customer Service Quality Assurance

IRA MOORE JR.

**** ****** *****

Macon, GA ***** *********@***.*** 478-***-****

SUMMARY

Information Technology Specialist with proven sales, technical and software application skills.

Proficient in a variety of applications, including Citrix, Struxure, Excel, Adobe, PowerPoint, Abby

Read, Dbase and FoxPro. Excellent diversified analytical background with demonstrated customer

service, communication skills, sound judgment, decision-making, and productivity. Strengths include:

Computer Programming Data Capture Material Analysis

• • •

Inventory Optimization Human Resources Database Management

• • •

PROFESSIONAL EXPERIENCE

WORLDWIDE TECH SERVICES LLC – MACON, GA 2013-

PRESENT

Field Associate (06/2013-Present)

Responsible for Dell warranty repairs on all desktops, portables and software isuses in a 60 mile radius of

Macon Ga.

IHS, INC. – Warner Robins, GA 2009-2012

Material Analyst (8/2010-5/2012)

Responsible for cleansing description data, conducting research and enhancing datafields, updating

obsolete part numbers.

• Applied data cleansing, catalog methodology, description standardization using Struxure

software application with high precision and reliability.

• Surpassed quota, processing over 250 records per day.

• Thoroughly researched and enhanced documentation and analysis for MRO using vendor and

manufacturer websites.

Data Sustainment Specialist (8/2009-8/2010)

Responsible for capturing data and quality assurance for US Air Force and US Navy technical orders

for military equipment, and airplanes using military business rules.

• Surpassed quota capturing data at 5 lines per minute.

• Mastered quality assurance at an error rate of 99.6%.

JERRY BARKER CHEVROLET – Byron, GA 2008-2008

Sales Representative (5/2008-11/2008)

Responsible for selling GM automobiles and accessories, interviewed and pre-qualified customers and

provided continuing customer service.

• Received Salesman of the Month Award for July because of outstanding sales and customer

satisfaction performance.

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IRA MOORE JR.

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IRA MOORE JR.

CINGULAR WIRELESS– Macon, GA 2003-2006

Sales Representative (8/2003-10/2006)

Responsible for selling cellular phones and consumer broadband products

• Regularly recognized as Salesman of the Month.

• Surpassed 115% of quota acquiring customers.

• Gave live presentations to corporate executives and small business clients.

MOTON PAGING – Macon, GA 1993-2003

CEO (5/1993-8/2003)

Owned and operated retail storefront as indirect agent for BellSouth Mobility, Cingular Wireless, T-

Mobile, and Nextel, responsible for selling wireless products to general public and small businesses

• Regularly recognized as Agent of the Month for sales and customer service performance.

• Grew the business by increasing number of sub-agents by 200% throughout Georgia.

MERCER ENGINEERING RESEARCH CENTER – Warner Robins, GA 1990-1992

Database Management Specialist (2/1990-10/1992)

Responsible for MIS aspects of Contract Administration

• Skillfully produced MIS program modifications and updates, meeting all specifications.

• Reliably and regularly delivered bi-weekly payroll, project management reports, and human

resource updates on time and in easily-understandable form.

EDUCATION

Jackson State University – Jackson MS

Major: Computer Science

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