Customer Service Sales

T ONYA M. Flores

**** *. ***** ******, **** Beach CA 90808

714-***-**** **********@*****.***

CAREER OBJECTC IVE

Results-driven with a diverse background eager to contr ibute extensive customer service,

administrative and team management, communication and overall managerial skills.

Outstanding interpersonal skills, attention to detail and initiative. Adaptable to changing

situations. Strength in developing growth in a given business.

P ROFESSIONAL SUM MARY OF QUAL I F ICAT IONS

20 years’ experience in Store Management, office, customer service and office,

business/customer development, customer relations, operations and vendor relationships

Communicator with a winning and enthusiastic personality

Excellent business acumen in understanding and effectively utilizing human and financial

resources to target growth

H ighly organized/prioritize effectively

Outstanding record for t ime/attendance

STRENGT HS & EXPERT ISE

Relationship Building Team Building & Leadership Training Skills Productivity

I mprovement Daily Operations Customer Service /Relations

P ROFESSIONAL EXPER IENCE

O C GoodGuys Laguna H ills, CA

2013 - Present

Customer Service, schedule appointments, data entry, Prepare all billing, handle all

customer inqui ries along with upselling, and maintain an excellent relationship with

customers of all levels. Visit sites to promote sales. Marketing to generate new business.

T hr ive to generate new customers when customers call to inquire about our services.

Store Manager – Ashley Fu rniture Home store, Fountain Valley/Colton, CA

2010 - 2013

Managed 18 furniture Sales Associates to consistently reach and surpass company/store

and individual goals in the sale of furniture, accessories, bedding and furniture protection

p lans.

E xtensive customer service and office skills, including M icrosoft, excel reports, answering

h igh volume phone calls, preparing meetings, establishing great customer relations with

clients/customers.

Responsible for opening/closing of store and the daily Operations to include a Sales

M anager and 4 office staff.

Recruited/trained and coached new sales associates and office personnel to surpass

company and individual goals.

Ensured Company policies and procedures were adhered to regarding Customer Service

issues.

Maintained up-to-date knowledge of store policies regarding delivery, pick-up, financing,

f ront end policies and other ancillary store operations.

Primary contact for Customer Service issues at the store

Responsible for inventory and visual lead departments entailing f loor layout, wall design

and t raffic f low.

Generated weekly sales and expense reports for Regional Manager.

A pproved and maintain all sales orders/invoices generated by sales associates and office

s taff.

Established an excellent rapport of reliability and dependability with customers on all

levels.

Store Manager – F rantons, Temecula, CA

2004 – Oct 2010

Managed sales, recruiting, coaching, t raining and daily office operations for entire store.

Traveled extensively for existing accounts and to obtain new clients

Maintained up-to-date knowledge of store policies and other ancillary store operations to

effectively operate store.

Developed and managed store opening and closing procedures

Responsible for all customer calls relating to billing and scheduling.

Generated monthly Profit/Loss Report for upper management.

Insured sales associates and the store met their prescribed sales quotas by strategizing new

and innovative methods of selling.

Store Manager – Homestead House Fine Fu rnishings

1998 – 2004

Managed a staff of 50 employees in the Sales and Customer Service Department

Recruited, t rained, coached and disciplined new and existing employees as needed.

Ensured high volume of customer service calls were handled within company guidelines.

Exceeded business plan sales goals established by upper management

Established an excellent rapport of reliability and dependability with customers on all

levels.

Coordinated on daily basis with production department and inventory control the process of

special orders.

Conducted weekly product knowledge meetings with sales associates.

P rior experience

H ecks Restaurant. Service/Manager 10 years

O ffice Manager – Estorga’s Caliber Collision – Managed store staff in sales, quality control

and daily operations. Handled busy phone call, handled customer claims. Schedule all

business meetings and t ravel plans

Poly H igh School, Long Beach, CA

Penn Foster College

D uane & Gomer Real Estate School/Property Management

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