Customer Service Six Sigma

SHERI DONNO

SUMMARY:

**+ year’s transportation industry experience with an exceptional work ethic and a diverse

background including domestic trucking, ocean & air exports, freight forwarding and warehousing.

Forward thinking professional who is dedicated, conscientious, customer service oriented and a team

player.

SKILLS & CERTIFICATIONS HIGHLIGHTS:

Process improvement

Six Sigma Certification (yellow belt)

Supervision and training

Budget management

Cost reduction

Proficiency in SAP (experienced in SD and some CO, FI, MM & QM)

Microsoft Office including Excel, Word, Outlook, Access, PowerPoint

Reports generation and analysis

Global logistics including Letters of Credit

Air, Ocean, Rail, & Truck transportation

Hazardous Materials certified (49 CFR, IMDG & IATA)

PROFESSIONAL EXPERIENCE:

March 2000 – August 2013

TRANSPORTATION TEAM LEAD

Lonza Inc.; 90 Boroline Rd., Allendale, NJ 07401 (Life Science Chemical Manufacturer)

Promoted progressively to last position

Supervised, coached and trained 4 transportation team members

Key member of a global distribution operations team that coordinated shipments across 3 continents

Boosted department efficiency through technology upgrades and process improvements such as

collaborating with the IT team to develop the current export documentation process, expanding the use

of the Quality Notification module and streamlining the auditing of freight bills by utilizing the pre-

auditing vendors imaging module

Negotiated contracts with LTL, TL, Bulk, and SS Line providers to minimize costs to the company

and customers

Established transportation cost standards and economical shipping practices

Drafted budgets, reduced and controlled costs through alternate carrier selection and freight bill

auditing (identified overbilled freight in excess of $20000 in 2010) (personal savings through alternate

carrier selection & freight bill audit $35000 in 2013)

Conducted qualitative and quantitative analysis of logistics operations

Attended Lean Six Sigma seminars to help identify optimal transportation streamlines

AES administrator

Maintained knowledge of regulations affecting the movement of cargo

October 1996 – February 2000

RECEIVING SUPERVISOR

Shipco Transport; 80 Washington St., Hoboken, NJ 07030 (NVOCC)

Promoted progressively to last position.

Supervised a staff of two warehouse team members.

Monitored consolidated stop-off containers to ensure timely arrival

Provided detailed information concerning shipment damages and options for repair to the customer.

Record-keeping for goods dispatched and received

Complete shipping documentation such as bills of lading, dock receipts, certificates of origin & letters

of credit review.

Assisted Documentation Manager in training new employees.

Maintained knowledge of regulations affecting the movement of cargo.

October 1994 – August 1996

Ocean Export Supervisor

Phoenix International; 44 Sellers St., Kearny, NJ (NVOCC)

February 1994 – October 1994

Export Documentation Clerk

Conterm Consolidation Services; 473 Broadway, Bayonne, NJ (NVOCC)

EDUCATION:

Associates Degree; Laboratory Institute of Merchandising; New York, NY.

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